Program Coordinator III - E-Learning Coordinator (SPA)

Job Description

The Department of State Police Online Training Unit seeks an E-Learning Coordinator specialist to help expand digital learning experiences for our members. The successful candidate will develop a variety of engaging and dynamic E-Learning modules and other digital learning content. Topics are primarily based on MSP policy, procedure, programs, and systems.

These E-Learning modules and courses will be delivered predominantly to internal constituencies within law enforcement and public safety, utilizing the Moodle Workplace based Learning Management System (LMS). The E-Learning Coordinator will prepare and disseminate course announcements, manage course enrollment, track course completion, and collect and analyze course related statistics and data. The E-Learning Coordinator will work with the team to develop dynamic job-aids, microlearning modules and other supplemental curriculum, such as Instructor-led trainings, workshops, and presentations. This role offers the opportunity to be involved at all stages of course development, from inception through delivery and evaluation.

• Create new E-Learning modules and other digital training assets (may include writing scripts, applying graphic design skills, building user interactions, generating applicable multimedia products, and/or recording software simulations, demonstrations, voiceovers).
• Collaborate with subject matter experts (SME)s to design, develop and deploy interactive E-Learning solutions. Integrate knowledge of instructional design principles and methods with advanced skill in the use of educational software, courseware and multimedia tools to create, revise, develop, and produce e-learning courses and supplemental educational content for the Department of State Police training program. The responsibility includes, but is not limited to, conducting needs assessments, convening focus and subject matter expert groups, and doing related research necessary to develop valid training content.
• Maintain/update digital training assets and courses to ensure they remain current and relevant.
• Reference policies, procedures, and system functionality to facilitate curriculum and course requirements based on end-user needs.
• Create/modify lesson plans, research content, and write learning objectives for MSP policy, procedures, systems, and other topics assigned. Plan, organize, schedule and publish e-learning content via learning management systems to deliver job-related training to uniformed members of the State Police, public safety partners and clients of the Department of State Police, and stakeholders of the State Police training mission, as well as to meet training goals and fulfill programmatic objectives for the Academy. Prepare and disseminate course announcements, manage course enrollment and track course completion, and collect and analyze course-related statistics and data.
• Produce/update instructional content to meet training objectives, such as manuals, instructor guides, self-study guides, job aids, PowerPoint presentations, case studies, dialogue, exercises, and other related material.
• Collaborate with Online Training Unit members and other MSP staff for ongoing training needs. Prepare formal reports regarding e-learning activities and outcomes such as course evaluation response summaries, training transfer metrics, and reported technical error events to determine if training goals and program objectives have been met and what changes or improvements to training development, delivery, and learning management system performance can be made. Maintain course documentation and hard files in keeping with relevant sections of the Statewide Records Retention Schedule for employee training, information technology, and program administration records.
• Assist with various training administrative tasks as needed, such as planning, scheduling, enrollment, reporting, learning management system and database updates.
• Attend any in-person meetings at the Massachusetts State Police Academy or other locations when requested.
• Perform related duties such as attending meetings and conferences, collaborating with inter-agency training partners, and participating on panels, committees and in user groups pertinent to policy, innovation and other developments that impact training, e-learning, and learning management in the executive branch of stale government.
• Supervise employees of lower level, when assigned.
• Perform all other related duties as requested.

• At least two years' experience developing and maintaining digital learning content in a professional environment.
• Successful development of E-Learning solutions such as dynamic modules, instructional videos, digital training materials.
• Prior use of Captivate or other course authoring tools/software to create interactive training modules.
• Proficiency in Learning Management Systems LMS, particularly Moodle or Moodle Workplace.
• Knowledge of training methods and techniques (including technical training) and adult learning principles.
• Ability to translate technical/complex concepts (including Agency regulations, policies, and procedures) into user-friendly terms.
• Ability to manage multiple projects simultaneously.
• Ability to work as a team member as well as independently and maintain harmonious working relationships with both sworn and civilian staff members.
• Proficiency with Microsoft Office 365 programs including Word, Excel, PowerPoint, Access, Teams and SharePoint.