We are searching for an experienced Senior Salesforce Functional Consultant to become a part of our organization, focusing on Business Analyst and support-centric roles.
In this position, you will collaborate extensively with various stakeholders to gather and validate operational and Salesforce technical requirements. Moreover, you will provide active support to end-users within a dynamic and high-speed setting, utilizing ZenDesk to handle configuration, usability, support, and data challenges.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

• Collaborate with stakeholders to gather, validate, and document business requirements
• Transform business objectives into user stories
• Oversee end-user acceptance testing to ensure the quality of business systems
• Offer daily assistance to users by resolving Salesforce issues and handling support inquiries
• Perform Salesforce administrative duties
• Apply problem-solving skills to devise and execute Salesforce solutions
• Participate in essential client meetings, including requirement sessions, system demos, and user acceptance testing
• Deliver training to end-users

• A minimum of 5 years of experience with Salesforce systems
• Proficiency in Salesforce Sales Cloud
• Background in Salesforce CPQ
• Capability to manage tasks independently and take ownership of responsibilities
• Familiarity with ZenDesk for support management and issue resolution
• Strong communication skills necessary for effective interaction with diverse teams

• Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
• Medicina Prepaga (It covers the collaborator and direct family group)
• Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
• Discounts card
• English Training (English lessons, twice per week)
• Training Program (Access to multiple customized training plans according to the needs of each role within the company)
• Marriage bonus (The company doubles the allowance established by law that ANSES offers)
• Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
• External Agreements and Discounts
• Vacations: 14 calendar days a year