We are searching for an experienced Senior Salesforce Functional Consultant to become a part of our organization, focusing on Business Analyst and support-centric roles.
In this position, you will collaborate extensively with various stakeholders to gather and validate operational and Salesforce technical requirements. Moreover, you will provide active support to end-users within a dynamic and high-speed setting, utilizing ZenDesk to handle configuration, usability, support, and data challenges.

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Responsibilities

• Collaborate with stakeholders to gather, validate, and document business requirements
• Transform business objectives into user stories
• Oversee end-user acceptance testing to ensure the quality of business systems
• Offer daily assistance to users by resolving Salesforce issues and handling support inquiries
• Perform Salesforce administrative duties
• Apply problem-solving skills to devise and execute Salesforce solutions
• Participate in essential client meetings, including requirement sessions, system demos, and user acceptance testing
• Deliver training to end-users

• A minimum of 5 years of experience with Salesforce systems
• Proficiency in Salesforce Sales Cloud
• Background in Salesforce CPQ
• Capability to manage tasks independently and take ownership of responsibilities
• Familiarity with ZenDesk for support management and issue resolution
• Strong communication skills necessary for effective interaction with diverse teams

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7.000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP$15.000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home