We are searching for an experienced Senior Salesforce Functional Consultant to become a part of our organization, focusing on Business Analyst and support-centric roles.
In this position, you will collaborate extensively with various stakeholders to gather and validate operational and Salesforce technical requirements. Moreover, you will provide active support to end-users within a dynamic and high-speed setting, utilizing ZenDesk to handle configuration, usability, support, and data challenges.

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Responsibilities

• Collaborate with stakeholders to gather, validate, and document business requirements
• Transform business objectives into user stories
• Oversee end-user acceptance testing to ensure the quality of business systems
• Offer daily assistance to users by resolving Salesforce issues and handling support inquiries
• Perform Salesforce administrative duties
• Apply problem-solving skills to devise and execute Salesforce solutions
• Participate in essential client meetings, including requirement sessions, system demos, and user acceptance testing
• Deliver training to end-users

• A minimum of 5 years of experience with Salesforce systems
• Proficiency in Salesforce Sales Cloud
• Background in Salesforce CPQ
• Capability to manage tasks independently and take ownership of responsibilities
• Familiarity with ZenDesk for support management and issue resolution
• Strong communication skills necessary for effective interaction with diverse teams

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Paid Holidays - We offer paid time off during all national holidays (working and non-working) for a total of 15 days. On top of that, you will also have vacation days to enjoy quality time with your family or just rest
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home