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Senior Salesforce Functional Consultant

AT EPAM Systems
EPAM Systems

Senior Salesforce Functional Consultant

Barra do Garças, Brazil

We are searching for an experienced Senior Salesforce Functional Consultant to become a part of our organization, focusing on Business Analyst and support-centric roles.
In this position, you will collaborate extensively with various stakeholders to gather and validate operational and Salesforce technical requirements. Moreover, you will provide active support to end-users within a dynamic and high-speed setting, utilizing ZenDesk to handle configuration, usability, support, and data challenges.

#LI-DNI

Responsibilities

  • Collaborate with stakeholders to gather, validate, and document business requirements
  • Transform business objectives into user stories
  • Oversee end-user acceptance testing to ensure the quality of business systems
  • Offer daily assistance to users by resolving Salesforce issues and handling support inquiries
  • Perform Salesforce administrative duties
  • Apply problem-solving skills to devise and execute Salesforce solutions
  • Participate in essential client meetings, including requirement sessions, system demos, and user acceptance testing
  • Deliver training to end-users
Requirements

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  • A minimum of 5 years of experience with Salesforce systems
  • Proficiency in Salesforce Sales Cloud
  • Background in Salesforce CPQ
  • Capability to manage tasks independently and take ownership of responsibilities
  • Familiarity with ZenDesk for support management and issue resolution
  • Strong communication skills necessary for effective interaction with diverse teams

Client-provided location(s): Brazil
Job ID: EPAM-epamgdo_blt6d6cbceae9745468_en-us_Other_Brazil
Employment Type: Other