We are searching for an experienced Senior Salesforce Functional Consultant to become a part of our organization, focusing on Business Analyst and support-centric roles.
In this position, you will collaborate extensively with various stakeholders to gather and validate operational and Salesforce technical requirements. Moreover, you will provide active support to end-users within a dynamic and high-speed setting, utilizing ZenDesk to handle configuration, usability, support, and data challenges.
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Responsibilities
- Collaborate with stakeholders to gather, validate, and document business requirements
- Transform business objectives into user stories
- Oversee end-user acceptance testing to ensure the quality of business systems
- Offer daily assistance to users by resolving Salesforce issues and handling support inquiries
- Perform Salesforce administrative duties
- Apply problem-solving skills to devise and execute Salesforce solutions
- Participate in essential client meetings, including requirement sessions, system demos, and user acceptance testing
- Deliver training to end-users
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- A minimum of 5 years of experience with Salesforce systems
- Proficiency in Salesforce Sales Cloud
- Background in Salesforce CPQ
- Capability to manage tasks independently and take ownership of responsibilities
- Familiarity with ZenDesk for support management and issue resolution
- Strong communication skills necessary for effective interaction with diverse teams
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
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