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Senior Salesforce Functional Consultant

AT EPAM Systems
EPAM Systems

Senior Salesforce Functional Consultant

Río Grande, Mexico

We are searching for an experienced Senior Salesforce Functional Consultant to become a part of our organization, focusing on Business Analyst and support-centric roles.
In this position, you will collaborate extensively with various stakeholders to gather and validate operational and Salesforce technical requirements. Moreover, you will provide active support to end-users within a dynamic and high-speed setting, utilizing ZenDesk to handle configuration, usability, support, and data challenges.

#LI-DNI

Responsibilities

  • Collaborate with stakeholders to gather, validate, and document business requirements
  • Transform business objectives into user stories
  • Oversee end-user acceptance testing to ensure the quality of business systems
  • Offer daily assistance to users by resolving Salesforce issues and handling support inquiries
  • Perform Salesforce administrative duties
  • Apply problem-solving skills to devise and execute Salesforce solutions
  • Participate in essential client meetings, including requirement sessions, system demos, and user acceptance testing
  • Deliver training to end-users
Requirements

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  • A minimum of 5 years of experience with Salesforce systems
  • Proficiency in Salesforce Sales Cloud
  • Background in Salesforce CPQ
  • Capability to manage tasks independently and take ownership of responsibilities
  • Familiarity with ZenDesk for support management and issue resolution
  • Strong communication skills necessary for effective interaction with diverse teams
We offer
  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM's Privacy Notice and Policy.

Client-provided location(s): Mexico
Job ID: EPAM-epamgdo_blt6d6cbceae9745468_en-us_Other_Mexico
Employment Type: Other