We are seeking a skilled Salesforce Functional Consultant to join our team, tasked with performing Business Analyst and support-based responsibilities.
In this role, you will work closely with various stakeholders to understand and validate operational and Salesforce technical requirements. You will also provide dynamic end-user support in a fast-paced environment, using ZenDesk to resolve configuration, usability, support, and data issues.

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Responsibilities

• Identify, validate, and document business requirements by working closely with stakeholders
• Convert business objectives into user stories
• Facilitate end-user acceptance testing to assure quality of business systems
• Provide daily support to users by troubleshooting Salesforce issues and managing support requests
• Handle Salesforce administrative functions
• Utilize problem-solving skills to develop and implement Salesforce solutions
• Engage in key meetings with clients, including requirement sessions, system demos, and user acceptance testing
• Conduct end-user training

• Minimum of 3 years of experience working with Salesforce
• Proficiency in Salesforce Sales Cloud
• Background in Salesforce CPQ
• Flexibility to manage tasks independently and take ownership of responsibilities
• Familiarity with ZenDesk for managing support and resolving issues
• Strong communication skills for effective collaboration with diverse teams

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills