We are seeking a skilled Salesforce Functional Consultant to join our team, tasked with performing Business Analyst and support-based responsibilities.
In this role, you will work closely with various stakeholders to understand and validate operational and Salesforce technical requirements. You will also provide dynamic end-user support in a fast-paced environment, using ZenDesk to resolve configuration, usability, support, and data issues.

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Responsibilities

• Identify, validate, and document business requirements by working closely with stakeholders
• Convert business objectives into user stories
• Facilitate end-user acceptance testing to assure quality of business systems
• Provide daily support to users by troubleshooting Salesforce issues and managing support requests
• Handle Salesforce administrative functions
• Utilize problem-solving skills to develop and implement Salesforce solutions
• Engage in key meetings with clients, including requirement sessions, system demos, and user acceptance testing
• Conduct end-user training

• Minimum of 3 years of experience working with Salesforce
• Proficiency in Salesforce Sales Cloud
• Background in Salesforce CPQ
• Flexibility to manage tasks independently and take ownership of responsibilities
• Familiarity with ZenDesk for managing support and resolving issues
• Strong communication skills for effective collaboration with diverse teams

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7.000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP$15.000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home