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Salesforce Functional Consultant

AT EPAM Systems
EPAM Systems

Salesforce Functional Consultant

Barra do Garças, Brazil

We are seeking a skilled Salesforce Functional Consultant to join our team, tasked with performing Business Analyst and support-based responsibilities.
In this role, you will work closely with various stakeholders to understand and validate operational and Salesforce technical requirements. You will also provide dynamic end-user support in a fast-paced environment, using ZenDesk to resolve configuration, usability, support, and data issues.

#LI-DNI

Responsibilities

  • Identify, validate, and document business requirements by working closely with stakeholders
  • Convert business objectives into user stories
  • Facilitate end-user acceptance testing to assure quality of business systems
  • Provide daily support to users by troubleshooting Salesforce issues and managing support requests
  • Handle Salesforce administrative functions
  • Utilize problem-solving skills to develop and implement Salesforce solutions
  • Engage in key meetings with clients, including requirement sessions, system demos, and user acceptance testing
  • Conduct end-user training
Requirements

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  • Minimum of 3 years of experience working with Salesforce
  • Proficiency in Salesforce Sales Cloud
  • Background in Salesforce CPQ
  • Flexibility to manage tasks independently and take ownership of responsibilities
  • Familiarity with ZenDesk for managing support and resolving issues
  • Strong communication skills for effective collaboration with diverse teams

Client-provided location(s): Brazil
Job ID: EPAM-epamgdo_blt8a4b93f3467a5c32_en-us_Other_Brazil
Employment Type: Other