We are seeking a skilled Salesforce Functional Consultant to join our team, tasked with performing Business Analyst and support-based responsibilities.
In this role, you will work closely with various stakeholders to understand and validate operational and Salesforce technical requirements. You will also provide dynamic end-user support in a fast-paced environment, using ZenDesk to resolve configuration, usability, support, and data issues.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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Responsibilities
- Identify, validate, and document business requirements by working closely with stakeholders
- Convert business objectives into user stories
- Facilitate end-user acceptance testing to assure quality of business systems
- Provide daily support to users by troubleshooting Salesforce issues and managing support requests
- Handle Salesforce administrative functions
- Utilize problem-solving skills to develop and implement Salesforce solutions
- Engage in key meetings with clients, including requirement sessions, system demos, and user acceptance testing
- Conduct end-user training
- Minimum of 3 years of experience working with Salesforce
- Proficiency in Salesforce Sales Cloud
- Background in Salesforce CPQ
- Flexibility to manage tasks independently and take ownership of responsibilities
- Familiarity with ZenDesk for managing support and resolving issues
- Strong communication skills for effective collaboration with diverse teams
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
- Medicina Prepaga (It covers the collaborator and direct family group)
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
- Discounts card
- English Training (English lessons, twice per week)
- Training Program (Access to multiple customized training plans according to the needs of each role within the company)
- Marriage bonus (The company doubles the allowance established by law that ANSES offers)
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
- External Agreements and Discounts
- Vacations: 14 calendar days a year