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Salesforce Functional Consultant

AT EPAM Systems
EPAM Systems

Salesforce Functional Consultant

Bahía Blanca, Argentina

We are seeking a skilled Salesforce Functional Consultant to join our team, tasked with performing Business Analyst and support-based responsibilities.
In this role, you will work closely with various stakeholders to understand and validate operational and Salesforce technical requirements. You will also provide dynamic end-user support in a fast-paced environment, using ZenDesk to resolve configuration, usability, support, and data issues.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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Responsibilities
  • Identify, validate, and document business requirements by working closely with stakeholders
  • Convert business objectives into user stories
  • Facilitate end-user acceptance testing to assure quality of business systems
  • Provide daily support to users by troubleshooting Salesforce issues and managing support requests
  • Handle Salesforce administrative functions
  • Utilize problem-solving skills to develop and implement Salesforce solutions
  • Engage in key meetings with clients, including requirement sessions, system demos, and user acceptance testing
  • Conduct end-user training
Requirements
  • Minimum of 3 years of experience working with Salesforce
  • Proficiency in Salesforce Sales Cloud
  • Background in Salesforce CPQ
  • Flexibility to manage tasks independently and take ownership of responsibilities
  • Familiarity with ZenDesk for managing support and resolving issues
  • Strong communication skills for effective collaboration with diverse teams
We offer
  • Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
  • Medicina Prepaga (It covers the collaborator and direct family group)
  • Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
  • Discounts card
  • English Training (English lessons, twice per week)
  • Training Program (Access to multiple customized training plans according to the needs of each role within the company)
  • Marriage bonus (The company doubles the allowance established by law that ANSES offers)
  • Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
  • External Agreements and Discounts
  • Vacations: 14 calendar days a year
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM's Privacy Notice and Policy.

Client-provided location(s): Argentina
Job ID: EPAM-epamgdo_blt8a4b93f3467a5c32_en-us_Other_Argentina
Employment Type: Other