We are seeking a skilled Salesforce Functional Consultant to join our team, tasked with performing Business Analyst and support-based responsibilities.
In this role, you will work closely with various stakeholders to understand and validate operational and Salesforce technical requirements. You will also provide dynamic end-user support in a fast-paced environment, using ZenDesk to resolve configuration, usability, support, and data issues.

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Responsibilities

• Identify, validate, and document business requirements by working closely with stakeholders
• Convert business objectives into user stories
• Facilitate end-user acceptance testing to assure quality of business systems
• Provide daily support to users by troubleshooting Salesforce issues and managing support requests
• Handle Salesforce administrative functions
• Utilize problem-solving skills to develop and implement Salesforce solutions
• Engage in key meetings with clients, including requirement sessions, system demos, and user acceptance testing
• Conduct end-user training

• Minimum of 3 years of experience working with Salesforce
• Proficiency in Salesforce Sales Cloud
• Background in Salesforce CPQ
• Flexibility to manage tasks independently and take ownership of responsibilities
• Familiarity with ZenDesk for managing support and resolving issues
• Strong communication skills for effective collaboration with diverse teams

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Paid Holidays - We offer paid time off during all national holidays (working and non-working) for a total of 15 days. On top of that, you will also have vacation days to enjoy quality time with your family or just rest
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home