We are seeking a skilled Salesforce Functional Consultant to join our team, tasked with performing Business Analyst and support-based responsibilities.
In this role, you will work closely with various stakeholders to understand and validate operational and Salesforce technical requirements. You will also provide dynamic end-user support in a fast-paced environment, using ZenDesk to resolve configuration, usability, support, and data issues.
We accept CVs in English only.

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Responsibilities

• Identify, validate, and document business requirements by working closely with stakeholders
• Convert business objectives into user stories
• Facilitate end-user acceptance testing to assure quality of business systems
• Provide daily support to users by troubleshooting Salesforce issues and managing support requests
• Handle Salesforce administrative functions
• Utilize problem-solving skills to develop and implement Salesforce solutions
• Engage in key meetings with clients, including requirement sessions, system demos, and user acceptance testing
• Conduct end-user training

• Minimum of 3 years of experience working with Salesforce
• Proficiency in Salesforce Sales Cloud
• Background in Salesforce CPQ
• Flexibility to manage tasks independently and take ownership of responsibilities
• Familiarity with ZenDesk for managing support and resolving issues
• Strong communication skills for effective collaboration with diverse teams

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!