• Review and validate understanding of customer environment requirements
• Ability to read and understand a Statement of Work
• Ability to read and understand Low Level and High Level Design Documents
• A self-starter that can work remotely with little supervision
• Follow WWT standards for design documentation
• Review and recommend process changes
• Manage, troubleshoot, and configure all components of a Cisco UC system
• Review, audit, and approve Change Management
• Attend and occasionally lead customer facing meetings/discussions
• Understanding of networking protocols
• Ability to work within Service Now ticketing system
• Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc.

• Qualified candidates will have 2 to 5 years of hands-on Cisco UC experience.
• Candidate must have experience with the following:
  • Cisco Unified Communications Manager
  • Cisco Unity Connection
  • Cisco IOS Voice Gateways
  • Cisco Unified Border Element (CUBE)
  • Cisco Instant Messaging & Presence (Jabber)
  • Cisco Expressway C/E
  • Webex Calling
  • LDAP Integration
  • Cisco Unified Contact Center Express (UCCX
• Candidate must have hands-on experience with one of the following technologies:
  • Cisco Unified Contact Center Enterprise (UCCE)
  • Webex Contact Center (WxCC)
  • Webex Contact Center Enterprise (WxCCE)
  • Cisco Packaged Contact Center Enterprise (PCCE)

Specialized Knowledge, Skills, and Abilities

• Additional knowledge in the following areas would be ideal but not required.
  • Calabrio One
  • Bucher and Suter
  • Acqueon
  • Google CCAI
  • Contact Center Scripting and Call Flows