Engagement Manager - UC Managed Services

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

• Exceptional understanding of large-scale Managed Services offerings; focused on Unified Communications, Unified Contact Center (UCC), not excluding LAN/WAN/WLAN. Understanding of Premise and Cloud offerings is key.
• Proven track record of building technical and business relationships with senior executives and growing wallet share in large or highly strategic accounts.
• Experience driving scoping discussions for maximum customer impact and understanding.
• Experience in removing sales and technology blockers in a matrix organization.
• Working with WWT Account Managers, Consulting Systems Engineer, Solutions Architects, Operational Delivery and specialized teams as required, the Engagement Manager should:
  • Understand the capabilities and value of Unified Communications, Contact Center solutions and other collaboration tools such as Voicemail, Business Messaging/IM, Presence, 911 Services and add on solutions such as UC QA, call recording & coaching solutions and modern AI add-ons to these solutions.
  • Understand and be able to estimate time, materials and travel required to migrate, update and/or implement phone/calling systems including on-premises, cloud or hybrid call control, etc., hardware-based and software-based phones and video endpoints, and gateways, etc. and to consolidate those costs into customer proposals and presentations.
  • Understand the underlying wired and wireless network components that are prerequisites to supporting the above systems and components and be able to estimate time, travel and materials to remediate the network to support the collaboration components and systems.
  • Be able to estimate/confirm one-time or recurring costs of collaboration/ managed services and to consolidate those costs into customer proposals and presentations.
  • Understand what key business questions need to be answered from clients to properly align WWT solutions and outcomes to those business requirements.
• Candidates must have a deep understanding of the deployment process from both a technical and business perspective. Vast understanding of the WWT Services Portfolio and the ability to work across multiple services divisions at WWT to properly develop a Services Solution Quote. In developing a service quote, the Engagement Manager must be prepared to fully explain or present our pricing in a formal setting while highlighting the different value adds of WWT.
• Daily Work Objectives
  • Working with sales to qualify services opportunities.
  • Developing services configuration tools.
  • Working directly with WWT Professional Services staff to validate task hours.
  • Presenting Services Proposals and evangelizing our services value add
  • Power Point Creation
  • Maintain Services knowledge and abilities through labs and project deployments
  • Staying current with New Services Offerings.
  • Work with Marketing to develop and maintain Sales Collateral

• The ideal candidate will have 7+ years of experience in sales/technical-sales to enterprise level customers along with:
  • Success in managing technical resources in complex selling processes (where necessary, managing various customers' stakeholders' relationships to get consensus on solution / projects.
  • Selling, managing, designing, implementing and/or supporting large Managed Services offerings.
  • Experience in driving successful customer engagements.
• Strong Presentation Skills.
• Deep knowledge of budgeting and cost mechanics.
• Experience in reviewing and writing contracts and legal process.
• Excellent writing skills with the ability to clearly document scope objectives, deliverables, and milestones of a services engagement.
• Knowledge of leading OEM's UC/UCC such as Cisco, Genesys, Five9's is critical.
• Other Skills -
  • A successful Engagement Manager will be instrumental in successfully building and closing deals. Relationship building is crucial to this role. Building a strong and healthy relationship is key to successfully selling our value in the marketplace.
  • This person must be able to quickly show expertise and build trust with the WWT Account Team, as well as the Customer.
  • This person must be comfortable with representing WWT at the highest of levels within Fortune 500 companies.
  • This person must be able to lead internal status updates
  • This person must be able to represent the opportunity to an internal review board and explain the proposal.

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program