Solution Delivery Manager

Contract

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

• Relationship Management: Cultivate business relationships with customers (from C-Suite to IT development leaders), as well as internal cross-services leaders within WWT.
• Service Delivery Excellence: Ensure the effectiveness of delivery team(s) ability to build software solutions on time, within budget, and with high quality. Provide technical and business support, and be the escalation point for ANY issue related to our teams, our engagements and our customer.
• Financial Oversight: Own the creation and maintenance of an engagement's financial performance; including providing the necessary transparency to WWT and customer stakeholders, as well as Senior Leadership escalation when needed. Additionally, create the necessary change orders, invoices, etc.
• Business Partnership & Consulting: Function as a trusted advisor regarding relevant markets, business strategies, and operating environments to customers.
• Technology Advising & Consulting: Translate business and end-user needs into enterprise/IT product solutions and product strategy.
• Agile Engineering Leadership: Deploy agile engineering best practices as appropriate through the software development lifecycle to ensure the team is focused on delivering the highest value scope, while maintaining a healthy work environment.
• Risk Mitigation: Identify and quantify risk factors to facilitate the development and implementation of software solutions, as well as identify and implement the necessary mitigation strategies to remedy risks.
• Negotiation & Influence: Engage in discussions to reach an agreement and create outcomes affection the actions, behaviors, and opinions of customers and delivery teams.
• Business Growth: Grow the WWT Application Services business through continued displays of adding value to the customer. Ascertain additional staffing needs or business opportunities and gain an understanding of the customer environment, upcoming projects, and client initiatives that WWT might be able to assist with. Regularly relay this to Services Sales and Account Teams.
• Communication: Manage the regular meetings and communications to ensure alignment and clarity amongst: cross-functional WWT teams, Account Managers, Services Sales, Performance Management, the larger App Services teams, Project Analysts, ATC, Architecture teams, etc.

• 8+ years of progressive Solution Delivery Management experience or in a related field
• Bachelor's Degree or equivalent experience
• Deep knowledge of Agile and primary frameworks of Scrum, Kanban, XP, and SAFe.
• Deep knowledge of the agile software development and delivery life cycle including product ownership, workflow management, lean, and overall systems thinking.
• Servant Leadership: Motivated by other's success without seeking credit. Influences decisions through supportive leadership as opposed to management.
• Pragmatism: Addresses problems or difficult situations by focusing on practical approaches. Operates successfully in the 'grey' area, demonstrating ownership and providing direction even if it leads to a less than ideal outcome.
• Growth Mindset: Open to trying new things that you disagree with. Has the courage to give constructive feedback and embraces the approach of strong opinions weakly held.
• Optimistic: Demonstrates a positive mental attitude. Operates from a place of having confidence in success rather than a fear of failure.
• Strategic Mindset: Understands the whole system, optimizes for effectiveness over efficiency and helps others to see the big picture.
• Trust/Integrity: Builds trust through honesty, reliability, and authenticity. Extends trust to others as a default. Adapts to change and is honest about mistakes. Takes a tough, principled approach even if it's unpopular.
• Resiliency: Seeks to discover new ways of problem solving despite obstacles and setbacks through passion and perseverance.
  Emotional Intelligence: Identifies and manages one's own emotions, as well as the emotions of others. Ability to de-escalate challenging situations and avoid operating in extremes.
• Flexibility/Adaptability: Handles multiple demands, shifting priorities, and rapid change. Adapts strategies and tactics to fit fluid circumstances. Works collaboratively to get things done and owns accountability for the outcome.
• Coaching mindset: Acknowledges people's strengths and accomplishments. Leveraging a foundation of trust, can identify areas for improvement and provide real-time feedback and coaching.
• Change Agent: Recognizes the need for change and removes barriers. Promotes and supports new ways of doing work. Knows what can and can't control or influence and where to allocate time for each.
• Communication: Listens well; seeks mutual understanding and welcomes the sharing of information fully. Fosters open communication and is receptive to bad news as well as good.
• Conflict Management: Recognizes when conflict arises and applies strategies for engaging and diffusing. Works to reach a favorable outcome through coaching, healthy conflict, and leadership.
• Negotiation: Utilizes experience, business, and leadership acumen to propose options in response to a request for the best possible outcome for all.
• Consultancy: Viewed as a trusted senior advisor with clients. Demonstrates ability to understand business and technical requirements to drive successful delivery outcomes in response to project escalations.