Location

Mountain View, CA ( 100% onsite - 5 days a week )

Experience

Role Description

• Provide strategic direction and program oversight to QA Leads, Team members and vendor partners in a hyper-growth environment
• Drive quality assurance expansion and diversification efforts across portfolio of work
• Drive planning and prioritization of projects, timelines and resource allocation
• Oversee the delivery of quality standards and expectations to our external vendor partners
• Develop and leverage quality monitoring data to monitor the overall health of the program and to address key signals of performance gaps and risk mitigation
• Identify programmatic and performance deficiencies, recommend corrective actions and drive to completion
• Develop action plans to reduce or eliminate root cause issues and improve operational performance
• Leverage strong presentation and communication skills to lead conversations, both written and verbal at all levels of the organization both internally and externally to drive improvements across all QA metrics
• Provide regular quality reports and trend analysis to senior leadership and make recommendations that will ensure adherence to compliance and improve customer experience
• Continually improve the Quality Assurance Program across teams for both in-house and outsourced teams (which includes creating standardized processes and workflows, QA frameworks and guidelines, revamping QA Scorecards, etc)
• Identify actionable insights and collaborate with the Product, Process and Training Teams in recommending opportunities for improvements

Qualifications

• Bachelor's Degree

Expected annual pay for this role ranges from $95,000 to $120,000. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

"Wipro is committed to creating an accessible, supportive, and reasonable accommodations to all our applicates with disabilities throughout the recruitment and selection process. Should an applicant require accommodation or a special request due to a disability, Wipro encourages individuals to make their needs known in advance. Requests for accommodation will be considered on an individual basis and in accordance with the requirements of the applicable provincial laws. Wipro is dedicated to ensuring equal opportunities and a barrier-free recruitment process and employment for all qualified candidates".

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.