About this role:
Wells Fargo is seeking a Senior Business Relationship Support Specialist in Global Treasury Management as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com .
Preferred schedule: Monday - Friday 9:00 AM - 7:00 PM
In this role, you will:
- Support complex or large portfolio of customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts
- Assist with components of audit or compliance reviews and exams
- Maintain policy manuals and Business Continuity Plan documentation
- Handle complex customer issues including escalation and resolution
- Solve issues with various operations centers, internal bank departments and outside vendors
- Identify prospective opportunities to market and oversee non credit products to new or existing customers
- Prepare presentations, materials and serve as a subject matter expert for the department
- Provide new hire and ongoing systems, processes, policies and procedures training
- Train and mentor less experienced Relationship Associates
- Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
- Make decisions on complex customer issues and problems
- Partner with customer service manager to resolve issues and provide status updates on implementations
- Collaborate with executives, management, relationship managers and other internal partners or business lines
- Mentor to less experience individuals and may assist with their development
Want more jobs like this?
Get jobs in Miami, FL delivered to your inbox every week.
- 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Treasury Management Payment Product experience
- Customer service experience with the ability to balance needs of clients and shareholders
- Strong client advocate, Customer-focused with a drive for positive customer experience and quick resolution
- Excellent verbal, written, and interpersonal communication skills
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
- 333 SE 2nd Avenue - Miami, FL
- 1525 W W T Harris Blvd - Charlotte, NC
- Florida: $63,600.00 - $113,000.00 Annually
- North Carolina: $63,600.00 - $113,000.00 Annually
Job Expectations:
- Must be able to work at a posted location
- Preferred schedule: Monday - Friday 9:00 AM - 7:00 PM
#CommercialBanking English
Posting End Date:
7 Oct 2024
Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.