Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Business Execution Senior Manager, Debit Card Payments Services Leader

AT Wells Fargo
Wells Fargo

Business Execution Senior Manager, Debit Card Payments Services Leader

Charlotte, NC

About this role:

Wells Fargo is seeking a Business Execution Senior Manager to lead the Consumer, Small and Business Banking (CSBB) Debit Operations, Systems and Transaction Processing functions. This role will report directly to the Head of CSBB Debit Card, Wallets & Emerging Payments and will be responsible for developing an optimal transaction processing and settlement environment by effectively managing the processes, procedures, controls and programs in coordination with card production that support driving market leadership for the largest debit portfolio in the U.S. for nearly 40 million Wells Fargo consumer and business customers.

This strategic leader will manage a team of business execution consultants, in close partnership with Card Production and Issuance, responsible for driving the optimization of authorizations, decline rates and numerous third-party engagements and relationships with network providers as well as adherence to Visa and Mastercard network rules and regulations and Visa DPS for Debit Cards, Wallets and tokenization services.

Want more jobs like this?

Get jobs in Charlotte, NC delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:
  • Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for the core Debit business, and internal and external partners associated with the area of Business Execution or key partners affected by its outcomes
  • Identify business execution opportunities and strategies for process improvement, efficiency, quality improvements and risk control development over the long-term to ensure operational excellence and process efficiency throughout the debit card product management life cycle and customer experience from end-to-end
  • Integrate and interface with critical internal partners across Card Production and Issuance, Card Programs and Features as well as extended partners across digital channels, branch network and customer contact centers.
  • Lead business execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
  • Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
  • Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives
  • Efficiently manage allocation of talent and financial resources for business execution
  • Develop and guide a culture of talent development to create high performing teams and high employee engagement across all functions to meet business objectives and strategy
  • Interact directly with third party suppliers, including networks, processors, merchants, ATM drivers and other payments related industry partners
Required Qualifications:
  • 6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years Management experience
Desired Qualifications:
  • Strong understanding of consumer payment industry transactional processing strategies, third-party management policy and consumer compliance requirements related to payment products (REG E, UDAAP, BSA/AML, OFAC)
  • Demonstrated expertise managing large scale programs and being able to deliver at scale in a highly regulated and fast changing environment
  • Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities
  • Strong Analytical skills with high attention to detail and accuracy
  • Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization
  • Experience with Risk and Control Self-Assessment activities and programs
  • Strong relationship management and proven leadership skills, with solid conflict management, negotiation, and organizational effectiveness techniques
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Experience providing horizontal oversight and managing multiple high priority functions
Job Expectations:
  • Willingness to work on-site at stated location on the job opening
  • This position offers a hybrid work schedule
  • Ability to travel up to 10% of time
  • This position is not eligible for Visa sponsorship
  • Required location(s) listed below.
Job posting may come down early due to volume of applicants

Posting Locations:
  • 401 S Tryon St. - Charlotte NC 28202
  • 3075 Loyalty Circle - Columbus, OH 43219
  • 550 S 4th St. - Minneapolis, MN 55415
  • 11601 N Black Canyon Hwy - Phoenix, AZ 85029
  • 2700 S Price Road - Chandler, AZ 85286
  • 150 E 42nd St.- New York, NY 10017
  • 333 Market St.- San Francisco, CA 94103
Pay Range:
  • New York - New York Pay Range: $138,500 - $287,600 annual (this range may not be applicable to other locations)
  • San Francisco - California Pay Range: $138,500 - $287,600 annual (this range may not be applicable to other locations)
Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$120,400.00 - $287,600.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
Posting End Date:
18 Nov 2024
* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Charlotte, NC, USA
Job ID: WellsFargo-R-407758-1
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA
    • HSA
    • Mental Health Benefits
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Return-to-Work Program
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Stock Purchase Program
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program
    • Unconscious Bias Training

Company Videos

Hear directly from employees about what it is like to work at Wells Fargo.