Warehouse Operations Manager

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• Manage and co-ordinate the warehouse, stockrooms, and stock administration functions for the Studio Tour, and central Tokyo store location(s).
• Ensure stock densities are at optimum levels through effective stock management, replenishment, and operational efficiency.
• Co-ordinate daily logistics operation for transporting inventory to Harry Potter Harajuku and any other store(s) in the Tokyo area.
• Develop a stock transport plan for the movement of stock from the Studio Tour to any other locations, including security methods for preventing stock tampering, and minimizing shrinkage.
• Provide co-ordination, through the Warehouse Operations team, for all stock deliveries coming into the Studio Tour warehouse, ensuring accuracy in receival counts and delivery tracking records.
• Ensure effective and accurate inventory control in order to maintain full stock holding, including ensuring the team complete regular cycle counts.
• Ensuring all incoming and outgoing deliveries are processed within appropriate timescales.
• Monitor stock levels held in stores and stock areas and identify and communicate potential out-of-stock issues to the Merchandising team.
• Ensure the team always meet stockroom security and presentation standards.
• Communicate with logistics organisation for all stock movement out of the Studio Tour site, acting as a key point of contact for any planning, escalated issues or security concerns.
• Manage all cycle counts and annual stock taking processes, reporting on results, and providing rectifying actions to deficits/overages.
• Ensure all security reporting is conducted accurately and to deadline.
• Assist the Merchandising Manager and Quality Control Coordinator to accurately and regularly report faulty and damaged stock, helping to identify any trends.

• Manage the preparation of rotas, schedules and payroll information in conjunction with the Workforce Planner.
• Participate in daily briefings to keep all members of the team fully aware of activity within the department and the business.
• Communicate and work together with other WB divisions and partners.
• Recruit warehouse roles and manage performance and development.
• Support any back of house function roles outside of the Studio Tour in best practice for effective stock management as well as communication to Warehouse Operations wider team.
• Deliver induction and ongoing training in all relevant areas for all Warehouse Operations members.
• Coordinate and implement Health & Safety policies and procedures in all warehouse areas to ensure a safe environment for all visitors and staff in line with company policies.
• Take responsibility for own personal development through one-on-one coaching from line manager.

• Manage continuous operational process improvement identification and plans to implement changes.
• Manage warehouse and stock administration and ensure work is accurate and up to date.
• Using appropriate programmes, manage and process purchase orders in accordance with Warner Bros. policy.
• Maintain relevant paperwork and systems for the accurate accounting of incoming deliveries, requisition and transport out of the Studio Tour.
• Flag concerns or errors in paperwork, transfers or deliveries.

• Collate information and prepare reports ensuring accuracy.
• Ensure a periodic health and safety audit is conducted and action plan created to address areas of concern.

• Minimum of 5 years of senior warehouse management experience in a similar retail environment (or the tourism, leisure or heritage industry).
• Experience in stock control within a warehouse for a high volume of stock lines.
• Experience managing distribution to multiple retail stores.
• Previous experience of SAP, or warehouse management systems would be advantageous.

• Well organized and focused.
• Problem solving and decision making across all areas on a daily basis
• Develop and motivate individuals & our team to achieve goals
• Communicate in a timely & effective manner to enhance store operations.
• English skills sufficient for written communication with non-Japanese stakeholders; spoken English is a plus.
• Able to prioritise workload and manage change.
• Work as part of a team with a flexible approach.
• IT literate.

• Full use of Microsoft Office Suite.