Job Description

The WBD Client Success Team is part of the Warner Bros. Discover Revenue Operations organization. The team consists of Sr. Client Success Managers (CSMs), Client Success Managers (CSMs), Client Success Coordinators (CSCs), Managers, and Directors who oversee and optimize Custom Video & Social campaigns across WBD Entertainment brands, helping advertisers meet and exceed performance goals.

The Client Success Manager (CSM) will serve as the advertiser point-of-contact for all campaign-related inquiries throughout the campaign lifecycle by owning tasks and leveraging support teams. This role is responsible for managing campaign performance and execution to achieve client KPIs while offering best in class white glove service to our partners. The CSM is responsible for overall client satisfaction, strategy, and program delivery for assigned accounts.

In addition to general digital expertise, the CSM will be expected to develop and maintain comprehensive knowledge of WBD products and how they are sold and fulfilled. The Client Success Manager will have an opportunity to help drive upsell and incremental revenue. This role requires an analytical mindset to strategize on optimal media mix and provide meaningful insights back to clients.

Job Responsibilities

• Serve as the primary POC for clients in a designated POD, or book of business, to oversee the campaign strategy execution & performance

• Work closely with Client Success Coordinators and provide guidance to ensure that tasks are completed accurately and on schedule

• Dedicated to client retention, growth, renewal, and client satisfaction to exceed client expectations

• Collaborate with Sales and other internal teams (marketing, research, creative services) on proposal ideation, pitch materials, and capturing campaign objectives

• Media Plan creation and collaborate with Yield team to evaluate inventory opportunities and maximize revenue

• Utilize data management platforms and inventory tools to assess sell-through and ad performance

• Demonstrates expertise on WBD products and programs to assist clients in reaching their marketing goals

Qualifications & Skills

• A minimum of 1.5 years in digital media, or 2+ years of media experience in advertising sales/operations or media support

• Preferred to have exposure to digital media landscape

• Strong analytical, communication and time management skills.

• Must have strong communication/interpersonal/written skills.

• Detail-oriented; ability to multi-task in a fast-paced environment.

• Ability to work both independently and cooperatively within a team environment.

• Strong technical skills and knowledge of MS office, specifically Excel.

• Knowledge of industry technologies (Ad serving, Operative, Salesforce). Basic understanding of DFP and Freewheel a plus.

• Ability to work and excel in a hybrid environment

• BA/BS from a 4-year university or equivalent experience

• Must have the legal right to work in the United States.

Closing Statement

Warner Bros. Discovery and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $56,511.00 - $104,949.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.