Senior Client Success Manager
The Senior Client Success Manager (CSM) at Storable leverages industry expertise and in-depth knowledge of storage solutions to connect Client business objectives with the functional capabilities of Storable's products. You will drive collaboration across teams to enhance Client lifetime value, boost retention, improve satisfaction, and build trust. This role is responsible for ensuring that Clients experiencing challenges with value realization receive the support necessary to achieve their desired outcomes and improve their overall experience with Storable's suite of solutions.
What you will do:
- Manage relationships with Storable's key Clients to drive product adoption, renewals, and Client satisfaction by delivering consistent value.
- Consult with client and collaborate on onboarding plans unique to each client.
- Set-up and configure customer accounts with extreme accuracy as needed in partnership with Implementation.
- Strategize with clients on an ongoing basis and manage account customization to ensure alignment with their business goals.
- Secure executive visibility into Storable's business results and strategic initiatives.
- Identify patterns in Client usage to improve product adoption and organizational effectiveness.
- Partner with Storable's product and engineering teams to translate Client feedback into actionable product requirements.
- Share strategic insights and operational best practices across the Client Success organization and the broader Storable team.
- Utilize CRM tools to accurately track Client interactions and progress.
- Facilitate and participate in Client business review meetings to ensure alignment and success.
- Communicate overall Client health and escalate at-risk accounts when necessary.
- Provide timely and constructive feedback to peers and internal stakeholders to foster an open, collaborative work environment.
- Coordinate between internal teams and clients to ensure smooth communication, scheduling, and execution of initiatives.
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What you will need:
- Proficient in Google Workplace (Gmail, Docs, Sheets, Slides, Drive, etc.).
- Exceptional presentation skills, comfortable leading large group presentations and product demonstrations.
- Strong ability to translate complex business problems into technical solutions, and communicate those to both technical and non-technical audiences.
- Strong Client empathy with a focus on client success and relationship building.
- Proven ability to partner with clients to understand current and future business challenges, translating them into actionable people, product, and process strategies.
- Deep understanding of SaaS implementations and the ability to lead operational improvement initiatives.
- Ability to work effectively with internal and external stakeholders, including senior management and cross-functional teams.
- Strong documentation, follow-up, and expectation management capabilities.
Preferred Skills/Knowledge/Abilities:
- 5 - 7 years of experience in client success, account management, or related roles within the storage or SaaS industries.
- Experience with SaaS and storage industry solutions, with a deep understanding of operational reporting and improvements.
- Project management experience, with the ability to lead discovery workshops and manage large-scale initiatives.
- Ability to travel as required to Client sites and company locations.
Physical Requirements:
- Ability to participate in virtual or in-person training sessions, presentations, and meetings.
- Ability to work extended hours as needed.
Bonus Opportunity
In addition to base salary there is opportunity for up to 10% bonus.
Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.
We're happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We're committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.
By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role.
Position pay range
$75,000-$85,000 USD
All applicants must be currently authorized to work in the United States on a full-time basis.
Location: REMOTE
- Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY
About Us:
At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That's why we've built the industry's first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.
We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.
Benefits and Perks:
- Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
- 401(k) match after 60 days, 100% vested after 1 year
- Employer contribution to your HSA, plus a HRA to help offset your deductible.
- Engage remotely! Since 2020, we've transitioned to a fully remote environment but that doesn't mean we're not connected. We continue to run regular contests, trivia games, and virtual happy hours!
- Instant-access and flexible vacation. We trust you, so we have a 'take what you need' vacation policy. No waiting to use it or need for accruals.
- Do More, Be More - company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
- Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
- We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
- Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
- Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
- 'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
- Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.
- Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals.
- We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors.
- Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you're making.
- Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply.
Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you're excited about this role but your professional background doesn't perfectly align with the qualifications above, we encourage you to apply. Even if this role isn't the right match, we would love to have your resume on file for future opportunities!
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: Protect Yourself from Fraudulent Activities Targeting Job Seekers
We've been made aware of fraudulent activities where an individual or group is pretending to represent Storable, attempting to deceive job seekers by using our company's good name and stellar reputation.
To protect yourself, please consider the following guidelines:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in "@storable.com." Be cautious of any communication that doesn't match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it's a red flag.
- Verification: If you're uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please directly contact our HR department directly at POps@storable.com for verification.
Your security and trust are paramount to us. If you suspect you've been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com
We're committed to ensuring a transparent and secure hiring process.
Thank you for your vigilance and interest in joining our team.