Senior Manager, Strategic Account Management

Position Summary...

What you'll do...

Drives the execution of multiple business plans and projects by:

• Identifying customer and operational needs

• Developing and communicating business plans and priorities

• Removing barriers and obstacles that impact performance providing resources

• Identifying performance standards measuring progress and adjusting performance accordingly

• Developing contingency plans and demonstrating adaptability

• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs and initiatives

• Training/mentoring direct reports through direct feedback and growth opportunities

• Building a collaborative work environment

• Establishing performance expectations and conducting regular performance evaluations

• Providing recognition and rewards coaching for success and improvement and ensuring diversity awareness

• Promotes and supports company policies, procedures, mission values and standards of ethics and integrity by training and providing direction to others in their use and application

• Ensuring compliance with the team and utilizing and supporting the Open Door Policy

• The Jewelry and Watch Industry, including knowledge of market fluctuations and changes in regulatory policies or politics

• Emerging technology

• Common business vernacular

• Business practices across the industry

• Relevant business metrics that assist in decision making

• Translates business requirements into strategies initiatives and projects in alignment with business strategies and objectives

• Drives the execution of deliverables

• Builds and articulates business cases and return on investment and delivers work that has demonstrable value

• Derives detailed insights from relevant data models and reports and utilizes models and reports to advise stakeholders and customers/ sellers on complex business issues

• Challenges business assumptions on topics related to an assigned domain expertise

• Develops new organization wide processes and ways of working

• Teaches and guides team members on best practices

• Proactively engages in the external community to build Walmart's brand and learn more about industry practices

• Leads cross functional strategic initiatives and encourages team members to cultivate relationships across businesses and markets

• Establishes best practices for team members to collaborate with stakeholders from different cultures with different perspectives

• Facilitates cross functional team thinking and brainstorming activities to collectively create and share ideas

• Establishes shared goals and information sharing platforms to foster collaboration

• Resolves issues related to collaborative efforts in varying business conditions

• Seeks out individuals with different perspectives to help foster creativity and professional growth

• To lead discussions with sellers and has effective sales proposals and presentations

• Develops sales proposal and presentation processes for complex sales pitches

• Evaluates best practices of sales proposals and presentations within the industry

• Trains team members on developing multiple and varied formal written proposals

• Collaborates with other sales professionals to enhance organizational proposal and presentation strategies

• Reviews, approves and provides guidance on sales presentations created by teams for simple to moderately complex sales pitches

• Seller Onboarding

• Identifies seller pain points and challenges with respect to onboarding by reviewing seller feedback and performing root cause analysis on complex or highly complex issues in processes

• Manages highly complex escalations from sellers and maintains relationships through the resolution of issues

• Coaches team members on best practices with respect to onboarding to drive great seller experiences

• Account planning tools and techniques

• Organizational data sources

• Customer retention metrics

• Revenue forecast techniques

• Sales forecasting tools and processes Information sources Estimation techniques and tools Industry trends

• Negotiation techniques

• Stakeholder management techniques

• Communication best practices to assess and lead fact based decisions in high risk situations and educate team members on negotiation strategies

• Formulates and executes complex negotiation plans and addresses unanticipated issues

• Identifies similarities and differences in positions and assesses the impacts on discussions

• Disseminates verbal and written communications to counter other parties positions and sets the foundational structures for desired outcomes

• Protects company positions while demonstrating a willingness to achieve a winwin scenario

• Detects and addresses negotiating stalemates

• Details the risks of negotiation breakdowns from each partys perspective

• Adheres to and coaches team members on company and regulatory retailer supplier relationship processes values and policies