Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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About the role:
The Vice President, Order to Cash (OTC) will be responsible for the OTC process for customers across all UKG product offerings. This leadership role is responsible for proactively optimizing financial operations and collaborating with leaders across the organization to meet the needs of a growing and changing business. The VP, OTC is also responsible for developing and monitoring KPIs for order processing, timeliness and accuracy of invoicing. The ideal candidate will be an individual who can lead multiple projects at one time, who uses data to make key decisions, and has a deep understanding of quoting, order management, contract management and billing systems.
Your Responsibilities:
- Drive the strategy, decision making and execution for order-to-cash business system and process evolution
- Oversee the order to cash process from order placement to invoicing, including contracts, renewals, updates and amendments
- Design and execute business processes to ensure accuracy of downstream data that support critical business insights and activities
- Monitor KPIs and create and execute on action plans to drive improvement
- Collaborate and build strong relationships with internal teams to streamline the order to cash process and improve efficiency
- As needed, implement and maintain modern systems and/or controls to support order management, invoicing, and contract amendments
- Lead and grow a team of Financial Operations professionals across multiple continents with attention paid to frequent training, performance assessment, and process improvement
- Collaborate with Product, Sales, Renewals and Customer Support functions to ensure process excellence and the best possible outcomes for the company and our clients
- Lead a data-driven approach using Business Intelligence and AI to drive process and strategy decisions
- Lead acquisition integration efforts for billing and payments
- Work with VP of Global Finance Operations to achieve timely payments
About You:
- Strong knowledge of order management, contract management, billing and invoicing procedures, compliance, and risk management
- Proven experience as a valued business partner
- Excellent leadership, coaching, and mentoring skills, with experience managing large cross-functional teams
- Attention to detail with strong problem solving and analytical mindset
- Ability to assess processes, identify inefficiencies and manage the project to ensure results are achieved
- Strong analytical mindset with the ability to leverage financial data to drive decision-making and continuous improvement.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with senior leadership and various stakeholders.
- Ability to work collaboratively across departments and drive change initiatives effectively
Basic Qualifications:
- Bachelor's degree, preferably in Accounting or Finance or related field
- At least 10 years of progressive experience in order to cash or similar roles
- At least 12 or more years of management experience with large teams in multiple locations
Preferred Qualifications:
- Experience in a large high-growth global SaaS or tech company is strongly preferred
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this position is $227k to $327k, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers