-Partner with Global Contingent Workforce Leader to meet team goals, drive projects to completion and solve complex problems
-Create and maintain documentation around key work functions, providing training and mentoring support
-Identify issues proactively based on discussions and trends
-Complete ad hoc project work as needed

Vendor Request Management:
-Manage and respond to incoming requests submitted by vendors in a timely manner
-Update various systems and enter required HR and IT tickets submitted by vendors in the portal

Contingent Workforce Record Management:
-Perform manual entry and bulk updates for onboarding, termination, manager changes, project changes, SOW modifications, and country relocations
-Approve vendor registrations and onboarding requests
-Update systems with ticket statuses and necessary information

Data Reconciliation and Reporting:
-Reconcile and fix data discrepancies across various systems
-Refresh reconciliation reports and pivot tables daily
-Update systems and notify relevant teams for corrections
-Maintain and update master report sheets with the latest information from VMS and other sources

Stakeholder Communication and Reporting:
-Provide support for inquiries with respect to contingent worker guidelines, policies, and procedures, while focusing on providing a best-in-class experience
-Respond to report requests from various stakeholders
-Update audit reports monthly and confirm finance data
-Refresh consultant reports for Finance and reach out to vendors for additional data
-Update spend reports monthly with data from the vendor management portal

Access Management Support:
-Assist internal and external stakeholders with access management issues
-Troubleshoot network access issues, security training completions, and VDI/network credential problems
-Coordinate with internal stakeholders or their backups to open ServiceNow tickets for unresolved issues.

Required Qualifications:
-This role requires to work in 04:30pm - 01:30am IST Shift timing
-Experience in customer-facing roles
-Proven computer skills including proficiency with MS Office applications, particularly Excel
-Proven experience in workforce management, vendor management, or a similar role
-Proficiency in using Vendor Management Systems & Smartsheet
-Experience with data reconciliation and report generation
-Experience with ServiceNow or similar IT service management tools

Preferred Qualifications:
-Contingent workforce management experience of LATAM, EMEA & APAC regions.
-Knowledge of contingent workforce management best practices
-Proven customer service skills and experience handling sensitive matters with tact and diplomacy
-Analytical and problem-solving experience capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
-Demonstrates a sense of urgency and a high level of self-initiative with an emphasis on delivering results
-Public speaking/presentation/training experience
-Excellent interpersonal skills with ability to communicate across all levels of employees (written and verbal)
-Strong attention to detail and excellent organizational skills
-Ability to manage multiple tasks and prioritize effectively
-Excellent communication skills, both written and verbal