About the Role
The Country Operations Manager role is part of our MEA rides team. Together with the General Manager for the region, this role is responsible for making Uber a success in Morocco starting with Marrakech and helping our business in this key market grow.
This hands-on role calls for a combination of customer obsession, savvy analytics, critical thinking and strong execution. You will have to think creatively to find ways to continuously enhance Uber's value proposition to our users (riders & drivers) and optimize their customer journey in Morocco.
You will act as the local implementation lead for our global and regional programs. You will support primarily the growth efforts in Morocco which may include helping to improve the driver onboarding process, finding new growth opportunities, and improving engagement and satisfaction of existing riders and drivers.
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What the Candidate Will Do
- Driver acquisition and engagement: Craft and implement the vision, strategy and day to day tactics for driver partner acquisition and engagement through data-centric analytics, creative campaigns, and partnership programs
- Rider acquisition and engagement: Develop and lead conversion strategy for riders by working on both new riders and engaging with existing riders and growing the use cases for Uber
- Develop and manage partnerships: Develop and manage strategic partnerships with larger fleets of drivers and develop a compelling value proposition towards them
- Project management: Strategically lead multiple projects in the Morocco business and responsible for communicating progress/challenges with the senior stakeholders
- Cross-functional collaboration and partner management: Work collaboratively with local, regional and global teams like policy, communications, product, marketing, legal and customer support
What the Candidate Will Need
- Min 4 years experience in a technology/consulting/or other fast-paced operational environments
- Fluent in Arabic & French & English
---- Preferred Qualifications ----
- Analytical skills: You can independently extract data from a variety of sources and use it to generate useful insights (SQL, data analytics, and visualization skills preferable)
- Project management skills: You have a proven understanding of the project management fundamentals, and can implement projects
- Business Insight: Understanding of how our business operates and how it makes money and sustains profitable growth, now and in the future
- Communication skills: Using interpersonal skills and situational awareness to clearly deliver information to a variety of audiences
- Planning and Organization: Setting up and maintaining processes and tools to appropriately structure and keep track of tasks and projects
- Problem Solving: Efficiently resolving issues that involve people, things, and processes by using logic and common sense
- Partner Management: Taking time to build helpful relationships; earning the trust of others within the organization through strong situational awareness and reliability
- Teamwork: Demonstrates optimism, respects others and works well in a team
- Ability and willingness to travel within Morocco and be based out of Marrakech
Immigration support is not provided for this role. Role based in Marrakesh
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.