Overview

The successful candidate will lead, coordinate and maintain an effective business focus on corporate strategies, while performing customer happiness. Lead the business unit with all direct reports responsible for HPLC, UPLC, MS & SFC field service and sales, MS field service and sales, data field service and sales to take a strategic overview of the business as well as providing guidance and support to the group. Responsible for ensuring and improving the performance, efficiency and profitability of the operation. Implement goals strategies and tactics for the operation

Responsibilities

• Achievement of Sales & Service groups annual budget including revenue and margin targets.
• Plan and lead business portfolio/territory according to an agreed market development strategy.
• Plan and prioritize personnel sales activities and customer/prospect contacts towards achieving agreed business aims, including costs and sales, especially leading personnel time and productivity.
• Sales and Service organization planning and development.
• Lead product/service mix, pricing and margins according to agreed terms.
• Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer happiness.
• Plan, carry out, supports local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, ex. Product launches, promotions, advertising, exhibitions and telemarketing.
• Supervise and report on market and competitor activities and provide relevant reports and information.
• Review financial, sales, service and activity reports , and other performance data to measure efficiency and goal achievement.
• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
• Have a proactive participation with the America's policies and strategies.
• Coordinate and support initiatives with sales and service team
• Submit required Internal and/or External reports.
• Participate in annual budgeting process.
• Provide regular and accurate forecasts to the Americas leadership team
• Participate in business review meetings to identify opportunities, document the plans and help in the implementation.
• Work closely with the Finance team to proactively improve business performance and identify improvement opportunities.
• Build a high-performance organization, by leading by an example, bringing, retaining and developing the best talent.

• Degree BS/Master/PHD in scientific areas such as chemistry, biology, biochem.
• Minimum of 8 years commercial experience and leading teams
• Strong technical background in analytical technologies, especially LC and MS
• Ability to lead the administration, sales and service business.
• Good communication skills are required to work optimally with all groups within Waters.
• Be capable of working under pressure against tight deadlines.
• A good understanding of budgets, pricing, and margins.
• People Leadership skills are crucial.
• Business skills.
• Good presentation skills.
• Sound knowledge in handling computer and software.
• Ability to read and understand different documents of business records and statistical reports of the company