Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we're looking for
Toyota's Human Resource Department is looking for a passionate and highly motivated Team Member Relations Analyst.
Want more jobs like this?
Get jobs in Charleston, WV delivered to your inbox every week.
The primary responsibility of this role is to appropriately interpret and consistently apply policies and procedures within assigned divisions across all levels.
Reporting to the HR Team Member Relations Manager, the person in this role will support the Human Resource Department's objective to provide Human Resources support through understanding, developing, and facilitating creative HR solutions to achieve the desired business objective.
This onsite position is based at our manufacturing facility in Buffalo, West Virginia. The selected candidate will be expected to reside within commutable distance of this location. The shift for this role is Sunday through Thursday, 7:15 PM to 4:00 AM.
What you'll be doing
- Track and verify that team is meeting customer service targets for follow-up, issue close-out, and team member concern resolution.
- Communicate key issues and sensing activity results monthly via Regional Effective Daily Labor Management (EDLM) standard.
- Ensure that HR results are tracked, reported to Division and HR execs, and countermeasure activity to address abnormality.
- Support team member needs for information and support according to the Toyota Way and Respect for People culture.
- Coach supervisors and managers through complex issues.
- Develop / grasp current training and tools to ensure appropriate support and facilitate training for Division Management / Supervisory development needs.
- Routinely use judgement on policy and ethics issues to protect the company and team members.
- Oversee complex morale and engagement projects using Toyota Way principles
- Manage to existing processes while working through complex TMR issues
- Identify new opportunities or gaps in current HR processes/policies that changing business needs create.
What you bring
- Experience in Human Resources, OR experience supervising a team with Toyota.
- Demonstrated ability to lead a project team.
- Intermediate level in oral and written communication skills.
- Experience working in a team environment / consensus driven organization.
- Proven problem-solving ability, both collaboratively and independently.
- Ability and willingness to work Sunday through Thursday shift, 7:15 PM to 4:00 AM, and cover other shifts when needed.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Minimum education of High School diploma
Added bonus if you have
- Bachelor's degree or higher in Human Resources, Labor Management, Communications, or closely related business field.
- HR Generalist experience.
- PHR or SPHR Certification.
- Demonstrated ability to effectively communicate and influence at all levels of the organization.
- Toyota JKK/TBP completed.
What We'll Bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Flextime and virtual work options (if applicable)
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.