Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
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About the Team:
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud product manager, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including but not limited to transactions, Know-Your-Customer/Client, after-sales and seller-buyer-creator interactions.
Responsibilities:
- Develop forward-looking risk control strategies through analyzing user behavior, content, user feedback and other data, drive the improvement and upgrade of product safety mechanisms, and be responsible for the effect of risk solution plans.
- Cooperate with tech and analytic, build and improve risk perception, identification, intervention and governance effect measurement systems, and design common risk control products and services that can support different businesses.
- Reduce capital loss and improve metrics related to risk exposure by building a systematic framework of risk management to cover the entire life-cycle of business.
- Manage prioritization and balance trade-offs among seller experience, user experience, creator experience, and platform performance/protection within the ecosystem.
- Engage with various business, operation, tech and security/risk stakeholders to solve risk problems at scale.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above with a background in Computer Science, Business Analytic, Math, Statistics, or related fields.
- 2 years of relevant experience in one of the following areas: Antifraud, Finance Service, Risk Management, Trust & Safety.
- Proficiency in SQL and data analysis is required, analytical, and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
Preferred Qualifications:
- Experience in eCommerce or Tech industry is a plus.
- Fundamental understanding of statistics or Machine Learning based algorithms is a plus.
- Proven track record of delivering results in a fast-paced environment, and driving innovation on behalf of internal and external stakeholders.
- Understanding of new fraud motives and sensible diagnosis of key control points, and proven communication skills in verbal and written.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.