At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

About
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Job Summary
As a Policy Development Lead on the eCommerce Governance team, you will own the development of policies for content and drive cross-functional projects impacting the TikTok Shop ecosystem. You will bring order and clarity to unstructured or ambiguous problems. This role involves a deep understanding of content moderation, legal compliance, and the dynamics of online communities.

Responsibilities
- Lead, mentor, and inspire a team of Policy Developers, promoting a collaborative and inclusive work environment.
- Lead the creation, implementation, and continuous refinement of content policies in line with company values, legal requirements, and community standards.
- Conduct comprehensive research on content regulations, cultural sensitivities, and emerging trends to inform policy decisions.
- Collaborate with legal, compliance, and content moderation teams to ensure policies meet regulatory standards and ethical considerations.
- Oversee the enforcement of content policies by working closely with content moderation teams.
- Liaise with product, engineering, and user experience teams to integrate content policies into platform features and design.

Qualifications

Minimum Qualifications
- Bachelor's degree in Law, Public Policy, Communications, or a related field. Advanced degree preferred.
- 5+ of experience in content policy, content moderation, trust & safety, or a related field. Proven track record of developing and implementing content policies in a digital platform or social media environment.
- Strong understanding of content regulations. Knowledge of regulatory and compliance issues related to eCommerce.
- Strong leadership and team management skills.
- Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
- Familiarity with content moderation tools and technologies.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $199500 - $393300 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.