At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About The Team:
Driver Management Supervisor will lead Driver Management/Courier Planner Team Leaders across all Jabodetabek & Bandung Hubs, and will report to Courier Planning Assistant Manager.

Roles & Responsibilities:
- Develop and implement efficient courier schedules and rosters to meet operational demands
- Monitor couriers availability and work together with Courier Planner Team Leader to deploy resources effectively to ensure optimal coverage.
- Responsible to cover Jabodetabek and Bandung area.
Courier Planner Performance Management:
- Track and evaluate the performance of Courier Planner daily workers against key metrics and targets.
- Identify areas for improvement and implement strategies to enhance productivity and efficiency.
- Ensure compliance with relevant labor laws, regulations, and company policies in daily worker planning and management.
- Provide support and guidance to the Courier Planner/Driver Management Team Leaders in their responsibilities related to daily worker attendance monitoring, recruitment, and billing validation.
- Proactively identify and address compliance issues or concerns.
- Maintain accurate records of courier schedules, performance evaluations, and training activities.
- Prepare regular reports and updates on courier management activities for management review.

Qualifications

Minimum Qualifications:
- 2 Years of experience in workforce planning, scheduling, or a related field
- High school diploma or equivalent
- Familiarity with Last Mile-First Mile operations, courier planner management, scheduling, and basic data analysis

Preferred Qualifications:
- Quick response with a strong understanding of the urgency of certain operational needs
- Strong organizational and time-management skills
- Excellent communication and interpersonal abilities
- Ability to work both independently and collaboratively in a fast-paced operational environment
- Willingness to travel across Jabodetabek and Bandung based on business requirements
- Experience in a supervisory or leadership role
- Proficient in scheduling and basic data analysis
- Experience with training and development initiatives

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.