Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
The US TikTok User Business Operations organization is looking for a highly motivated, collaborative and detail-oriented team member to support and manage business-critical projects across our organization. We are looking for a self-starter with excellent project management skills who is ready to learn and capable of coordinating multiple stakeholders and different functions across cultures and time zones. The ideal candidate is a humble, curious, and skilled listener, communicator and relationship-builder.

In this role, you will support and eventually lead complex projects in service of our key objectives. This will require working through complicated issues, facilitating discussions and distilling the outcomes into simple, actionable plans and processes. You are comfortable in a fast-paced, dynamic environment, and can work with minimal guidance, take action on urgent priorities, and act with a high level of discretion when handling confidential information. You are capable of quickly shifting and changing course based on new information or high-priority requests.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. This role is open to our Mountain View office as well.

Responsibilities:
- Support and manage multiple complex projects simultaneously working closely with the other Project Management Office's and our leadership, ensuring alignment across teams on goals, plans, and deliverables.
- Help guide on project scope, definition, and performance criteria to ensure alignment with business strategy.
- Executes, manages, and supports the process to translate program goals into tactical operations and key performance indicators (KPIs). Measure and report KPIs on a periodic basis.
- Develop coordinated program roadmap and deliverables based on organizational priorities.
- Develop and own accurate project timelines, master project calendar, work-back schedules, meetings notes, tracking documents, and other documentation as needed; foresee and triage blockers and issues before they arise.
- Track operation performance metrics across our department, support and represent the department in cross-functional engagement by creating reports, communications decks.
- Taking ownership of the calendar, coordinating meetings and travel arrangement.
- Proactively identify issues, areas of enhancements which provide value added insights and implement strategic initiatives.
- Exercise strategic thinking in prioritizing workload, as well as proper escalation to leadership.
- Build and maintain relationships with teams across the company.
- Serve as primary point of contact for select external stakeholders.

Qualifications

Minimum Qualifications:
- Bachelor's Degree in project/program management; MBA or other professional degree preferred
- 5+ years experience in fast-paced organization; experience in large, complex global organizations preferred
- Extensive direct project management experience in the social media industry or related proven industry
- Strong business knowledge and mindsets, understanding of a variety of business practices, and familiarity with Tiktok's industries
- Must be able to collaborate with executives and leaders, creative teams, research and development, and product development teams
- Works well under pressure and within time/budget constraints
- Excellent communication skills (verbal and written), ability to influence without authority and ability to persuade priorities, objectives and controls to stakeholders

Preferred Qualifications:
- Highly motivated to contribute and grow within a complex area of emerging importance
- Excellent organizational and time management skills; impeccable attention to detail
- Strong interpersonal skills with proven ability to collaborate, foster relationships and work cross-functionally, especially with global, diverse teams in multiple time-zones
- Highly skilled at guiding and aligning multiple stakeholders towards an outcome
- Ability to thrive in ambiguous environments and identify trade-offs
- Ability to work independently as a self-starter with minimal managerial supervision
- Proven ability to manage a high-volume workload efficiently

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $104711 - $192533 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.