We are seeking an experienced and meticulous Technical Writer to join our team. The successful candidate will be responsible for creating, maintaining, and enhancing our technical documentation to ensure clarity, accuracy, and usability for both internal and external stakeholders. This role requires excellent communication, writing, and project management skills to produce high-quality documentation that supports our core product.

About the Role

As a Technical Writer within Reuters, you will:

• Document customisations using OpenAPI standards, ensuring consistency with our existing repositories
• Liaise with Technology teams to determine optimal presentation strategies for API documentation for both public and internal use
• Maintain and update the customer-facing technical documentation in our knowledge base
• Collaborate with Product Marketing and Release Management to create detailed customer-facing release notes
• Work with Commercial and Marketing teams to develop technical sales collateral for core product and features
• Develop and maintain "How We Work" documentation for onboarding and training new team members, including guidelines for escalation processes

• 3+ years of experience in technical writing, with a focus on feature and release documentation
• Strong understanding of OpenAPI standards and ability to apply them in documentation
• Excellent writing, editing, and proofreading skills, with the ability to create clear, concise, and engaging content
• Experience working with cross-functional teams, including Product, Marketing, and Commercial teams
• Strong project management skills, with the ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously
• Ability to work in a fast-paced environment, with a focus on delivering high-quality documentation that meets customer and internal stakeholder needs

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.