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Assistant Vice President, Marketing, Customer Experience - Marshalls

AT The TJX Companies, Inc.
The TJX Companies, Inc.

Assistant Vice President, Marketing, Customer Experience - Marshalls

Framingham, MA

Marshalls is one of the nation's leading off-price retailers with more than 1,200 stores across the country. Since opening its first store more than 40 years ago, the Marshalls name has become synonymous with off-price shopping. Marshalls hustles to get the good stuff™ so shoppers can find an amazing selection of high-quality, on-trend, brand name and designer merchandise.

Posting Notes: Marmaxx 9789 Home Office 1102 Marketing Mgt || 770 Cochituate Rd || Framingham || MA || 01701

What You'll Do

The AVP of Marketing, Marshalls, joins a team of leaders responsible for formulating and implementing a holistic marketing strategy, with the intention of driving short- and long-term growth for the brand. AVP leaders have a strong understanding of business priorities, macro trends and consumer insights, and can easily translate them into business and brand strategies. They help establish and lead clear and compelling visions for the brand and translate brand and business strategy into effective channel strategies and creative briefs, motivating teams and stakeholders.

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Reporting directly to the Vice President of Marketing for Marshalls, this specific role is responsible for our digital properties (site & e-mail), overall in-store environment, inclusive of seasonal signage & the TJX Rewards loyalty program and New Stores. This role will partner with key stakeholders in Store Operations, Store Design, Merchandising and Loyalty to craft a vision and strategy that clarifies Marshalls' offering; conveys the brand identity and creates shopping environments that are easy, fun and underscore the value proposition.

Specific responsibilities include:

  • Set Annual and ongoing vision and strategy for Customer Experience team and all associated workstreams
  • Collaborate with other marketing AVPs on ongoing holistic brand strategy and vision across all marketing channels
  • Partner with Merchant Team to understand and direct quarterly/seasonal content development strategy and execution (digital and in-store)
  • Responsible for the development and execution of retail marketing plan; seasonal sign packages, merchandise department opportunities and field opportunities
  • Partner with TJX Loyalty team to understand and integrate opportunities to grow awareness and applications of TJX Rewards specific to Marshalls
  • Partner with Store Operations and Store Design to deliver new store prototypes vision & design
  • Oversee marketing of new store openings and relocations to drive awareness and deliver an excellent in-store experience
  • Oversee marketing plans for Puerto Rico market
  • Key marketing liaison with the store operations and field, responsible for keeping them informed of marketing programs
  • Oversee internal communications to drive awareness, excitement and engagement behind Brand initiatives among key audiences - Board, TJX, Field, etc.
  • Lead a team of 5 high performing associates - cultivating a culture in which each associate feels welcomed, valued and engaged.

Who We Are Looking For: You.

TJX Marketing is committed to cultivating well-rounded marketers who have a collection of experiences and exposures that allow them to respond and flex to the needs of the business; media and consumer landscape - ultimately delivering positive momentum to the business and brand health. Joining our team means that throughout your TJX career, you will hold roles across brands and marketing functions, supporting and contributing to our strong focus of ensuring we meet our consumer needs, while also training and developing talent to best support the business.

Minimum formal education:

  • Bachelor's Degree or equivalent

Minimum experience required to perform this job:

  • 15+ years brand marketing experience with a specific emphasis on brand strategy, customer experience via agency or client side
  • Direct experience building brand strategies and plans
  • Demonstrated experience overseeing and directing integrated communications plans and associated execution
  • Developed leadership skills along with proven experience managing multiple teams and multiple marketing functions

We care about our culture, but we also prioritize your needs!

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

This position has a starting salary range of $139,900 to $181,700 per year.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

This position is eligible for an annual incentive as well as long-term incentives.

We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marmaxx 9789 Home Office 1102 Marketing Mgt || 770 Cochituate Rd || Framingham || MA || 01701

Client-provided location(s): Framingham, MA, USA
Job ID: TJX-TJCOGLOBAL2307900EXTERNALENGLOBAL
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program