Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Sr Customer Service Representative
Thermo Fisher Scientific Inc. is seeking a highly motivated and skilled individual to join our team as a Senior Customer Service Representative. As a global leader in scientific research and development, Thermo Fisher Scientific is dedicated to making the world healthier, cleaner, and safer.
In this role, you will be responsible for providing exceptional customer service by efficiently handling inquiries, resolving issues, and processing orders for analytical instruments. You will collaborate with various internal departments, including Sales, Finance, Contract Management, Credit, Order Fulfillment, and Logistics, to ensure a flawless customer experience.
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Responsibilities:
- Enter orders for analytical instruments into the SAP system.
- Collaborate with internal customers from various departments to address new orders or existing order issues.
- Review orders to ensure adherence to Thermo's standard acceptable commercial terms.
- Confirm pricing aligns with applicable price lists.
- Ensure accurate and timely invoicing for completed orders.
- Use process work instructions and ISO procedures for bids, quotes, orders, and invoices.
- Meet the requirements of the Export Management System
- Coach, mentor, and train colleagues on order checklist reviews.
- Participate in user acceptance testing for system or process changes.
- Assist in maintaining customer master data in the ERP system.
- Resolve customer issues promptly and effectively.
- Provide phone support related to the order process.
- Verify commission accrual for distributor orders.
- Maintain accurate customer order files and archival procedures.
- Assist with the resolution of accounts receivable collection issues.
- Generate credit memos as authorized by manager or finance recommendations.
- Review WIN form and Opportunities to find potential avenues for early engagement with Sales and Customers.
Required Qualifications:
- High School diploma or GED is required.
- 1 - 2 years' experience in a related field is acceptable, in addition to an Associate's degree and/or college coursework completion.
Preferred Qualifications:
- Proven experience in a customer-facing role
- Strong attention to detail and ability to multitask preferred.
- Prior experience with SAP and SalesForce.com is useful but not required.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.