Sr Customer Service Representative

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Thermo Fisher Scientific Inc. is seeking a highly motivated and experienced individual to join our team as a Sr Customer Service Representative in Paris. As a global leader in scientific research, we strive to provide exceptional customer service to our clients, enabling them to make the world healthier, cleaner, and safer.

Responsibilities:

• Act as the main point of contact for customers, providing world-class support and resolving issues promptly
• Collaborate with cross-functional teams to ensure flawless execution of customer requests and orders
• Apply well-established problem-solving skills to address customer inquiries and deliver efficient solutions.
• Compete in a fast-paced environment to meet strict deadlines and ensure customer satisfaction
• Determine customer needs and successfully implement tailored solutions
• Maintain accurate records of customer interactions and transactions

• Bachelor's degree in a related field or equivalent work experience
• Minimum of 5 years of customer service experience in a similar role
• Exceptional communication and interpersonal skills
• Proven ability to multitask and prioritize effectively
• Strong attention to detail and ability to work with a high degree of accuracy
• Proficient in Microsoft Office Suite

• This line is exclusively for job seekers with disabilities requiring accessibility assistance or an accommodation in the application process. Other inquiries will not receive a response.