Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Field Application Scientist II
Job ID :
Location :
Italy - Remote/Field
Job Description
Field Application Specialist II, Real-time PCR
Based in Milan, IT
The role of FAS involves providing scientific expertise, applications support and training to customers with a focus on Real-time PCR products through a variety of interfaces including in-person, phone and email communications. Combining customer relation, training and support, this function is well suited for those who enjoy working with customers of diverse scientific backgrounds. The FAS will act as a trusted guide to our customers, thereby increasing customer satisfaction and loyalty resulting in a contribution to the overall success of the business.
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Key responsibilities:
• Provide independently in-house and on-site scientific application support & training support on brand products, thereby contributing substantially to customer satisfaction
• Perform product demonstrations at customer or company sites
• Prepares and presents seminars to wide array of audiences
• Solve customer issues effectively through in depth troubleshooting
• Provide technical and applications assistance in response to customer inquiries
• Plays a major role when introducing and supporting new products and applications.
• Train and support other departments on new products and applications.
• Continuously updates scientific knowledge for support of customers, sales and service on the forefront of technology. Communicates effectively within the team to enhance others' knowledge
• Support the Service & Support organization in attaining training and service contract sales target through customer interaction and relation
• Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities
Experience/Qualifications/Qualities:
• Knowledge and skills acquired through completion of a MSc and/or PhD in Biology, Microbiology, Biochemistry or related scientific field.
• Required experience in Real-time PCR and useful to have experience in Capillary Electrophoresis
• Teammate who can effectively integrate internal and field based activities across functions to support customer requirements. Individual will also need to balance and prioritize the requirements of several collaborators in a dynamic environment. Handle time efficiently
• Good knowledge of Genomics and Genomic applications is considered an asset.
• Experience in communicating technical materials in written and verbal form is needed.
• Ability to read, analyse, and interpret common scientific and technical journals.
• Ability to troubleshoot technical problems.
• Strong data analysis/data manipulation skills
• Customer minded individual with the insight to understand customer concerns
• Customer facing experience is an asset. Good commercial insight and demeanour required.
• Very strong communications skills. Capable of interacting with a diverse population of internal and external contacts.
• Independent and dedicated personality.
• Fluent in English language skills.
• Readiness to travel 25-75% of the time (will vary).
• Clean driver's license