Job Description
The Position
The NanoPort Team is responsible for providing technical and scientific expertise in the support of Thermo Fisher Scientific's Global sales efforts. We will support the customer in-person at their lab, and by remote support station, phone and email, serving as a trusted advisor.
This customer focused position is ideal for an experienced Electron Microscopist wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.
Responsibilities:
- Perform product demonstrations at customer or NanoPort sites
- Take care of TEM tools in Nanoport
- Deliver on-site and remote scientific application support & training support to our customers on our leading TEM products
- Diagnose & resolve product performance problems and customer queries/complaints
- Work with sales representatives on sales calls to give technical and applications assistance in response to customer inquiries
- Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products
- Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related subjects
- Build trust with our customers and excel in customer service
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Requirements:
- Masters Degree in life science, applied structure biology or similar (PhD preferred)
- More than 2 years experience in TEM related to Structure Biology
- Experience in presenting technical materials in written and verbal form
- Good knowledge on Cryo-TEM: Single particle analysis, Micro-Electron Diffraction or Cryo-tomography.
- Experience in Thermo Scientific Cryo-TEM, Tecnai/Talos/Titan/Glacios/Krios (EPU, Tomo, TIA, Velox )
- Familiar with data processing (Relion, Cryosparc, eTomo)
- Customer-facing experience, with good interpersonal skills to understand customer concerns
- Able to connect with and support people effectively with varying levels of technical knowledge and expertise
- Good digital literacy and have an interest for groundbreaking technology
- Willingness to travel extensively (up to 60%)
- Proficient in English
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.