Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Standing for full shift

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division

Unity Lab Services, a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers. Field Service Engineers are customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth. The candidate should have knowledge and understanding of the principles and applications of High Resolution ICP Mass Spectrometry (HR-ICPMS) or Thermal Ionization Mass Spectrometry (TIMS). High Resolution ICPMS products include Thermo Fisher instruments Neptune, Element, Triton & 253/271 Ultra.

• Perform on-site installation, repair, and preventative maintenance services.
• Ensure customer happiness through excellence in repair and support of customers' products.
• Maintain communication with customer to ensure understanding of status, cost, and scheduling service events.
• Provide rapid, courteous, and knowledgeable response to all customers' inquiries.
• Must be proficient with the use of customer management software to supervise service calls, handle parts inventories, and complete job tasks.
• Schedule and deliver detailed preventative maintenance service to ensure maximum uptime of customer equipment.
• Reviews reports and documentation from customers and inspects malfunctioning product to resolve nature and scope of problem.
• Regularly attend factory provided technical and service training on newest and latest chromatography and MS products developed by Thermo Fisher Scientific.
• Provide accurate and timely completion of quality training, service reports, expense reports, company provided car maintenance and mileage reporting, as well as other various administrative tasks.
• Other duties may be assigned

• Minimum education requirement is a BS degree in Physical Sciences, Engineering, Electronics, or related field.

• Minimum of 5 years hands-on experience operating analytical equipment, i.e. chromatography and mass spectrometry

• Must have valid driver license
• Ability to travel up to 100% overnight domestic travel
• Ability to work overtime and/or outside regular business hours

• Regularly lift and/or move up to 50 pounds and occasionally 100+ pounds with lifting team

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount