Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

What Makes This Opportunity Unique

At Thermo Fisher Scientific, we offer you the chance to work on meaningful projects that make a significant impact. As an Engineer II!, Field Service, you'll be at the forefront of innovative and service excellence. Join a team that values collaboration, inclusion, and strives to deliver extraordinary service to our customers. This is your opportunity to work on groundbreaking technologies and be part of a high-reaching team dedicated to customer success.

Responsibilities

• Perform on-site installation, repair, maintenance, and qualifications of LSMS and Chromatography/Mass Spectrometry systems.
• Be customer-focused, working in conjunction with other Unity Lab Services (ULS) teams and Sales.
• Apply customer management software to track service calls, lead parts inventories, and complete job tasks flawlessly.
• Review reports and documentation from customers and inspect malfunctioning products to resolve nature and scope of the problem.
• Analyze review and inspection findings to figure out source of the problem and recommend repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyze chemistry reports of technical problems to recommend modifications to eliminate future issues.
• Provide a communication link between the customer and the company to ensure that effective service is provided.
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.

• High school diploma and 7+ years equivalent experience.
• Effective communication skills and the ability to establish good customer rapport are critical.
• Ability to prioritize service requests and produce clear and concise documentation.
• Capability to work independently within a customer location.
• Must be available to travel overnight up to 70% within the territory or other areas as required.

• Ability to safely lift up to 50 lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach daily in a service function.
• Maintain a valid driver's license and safe driving record.

• Bachelor's Degree in Chemistry, Sciences, or a related field.
• 5+ years hands-on experience with Liquid Chromatography and Mass Spectrometry systems.
• 3 or more years of hands-on experience as a Service Engineer, particularly working with LCMS and LSMS instrumentation, or 3 or more years of relevant industry experience.