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Summer Intern, LGA Landside Contract Management

AT The Port Authority of New York & New Jersey
The Port Authority of New York & New Jersey

Summer Intern, LGA Landside Contract Management

Queens, NY

Description

About the Internship

We are seeking a motivated and detail-oriented summer intern to support the Landside Contract Management team and the Customer Service Liaison. The intern will assist the three contract managers responsible for overseeing bussing, parking, customer service, homeless outreach, and special events. Moreover, the intern will support the Customer Service Liaison with Customer Excellent Programs. This is an excellent opportunity to gain hands-on experience in contract administration, operations management, and community-focused programs.

Responsibilities

  • Support Contract Management Activities:
    • Assist in the review, organization, and tracking of contract documents and deliverables
    • Help monitor contractor performance, ensuring compliance with contractual obligations and service standards
    • Prepare reports and summaries on contractor activities and performance metrics.
  • Operational Assistance

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  • Coordinate with bussing and parking contractors to track schedules and address operational challenges
  • Collaborate with customer service teams to gather feedback and suggest improvements
  • Support homeless outreach initiatives by assisting with program logistics and communications.
  • Assist with Special Events Support by planning and coordinating special events, ensuring all contract and operational requirements are met, and work with internal teams and contractors to address event-specific needs, including transportation, parking, and customer service logistics.
  • Data Management and Analysis by collecting and analyzing data related to bussing, parking, and customer service operations and providing insights and recommendations based on data to enhance service delivery and efficiency.
  • General Administrative Support duties include assisting with scheduling meetings, taking minutes, and organizing documentation and providing general support to the Landside Contract Management team as needed.

  • Minimum Qualifications

    • Enrollment at a college/university through Summer 2025 and into the Fall 2025 semester
    • Major in Business Administration, Public Administration, Urban Planning, or a related field.
    • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

    Desired Qualifications

    • Strong organizational skills with attention to detail.
    • Excellent written and verbal communication skills.
    • Ability to manage multiple tasks and meet deadlines.
    • Interest in public service, operations management, or transportation systems is a plus.

    Internship Details

    • The start date will be Thursday, May 29, 2025
    • The internship will last approximately 12 weeks, ending on Friday, August 22, 2025
    • This is a full-time internship (5 days per week at 7.25 hours per day)
    • The format is expected to be hybrid (three days on-site with the option of working two days remote)

    Selection Process

    • Only applicants under consideration will be contacted
    • If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
    • Different internships will have different timelines for interviews

    Compensation & Benefits

    • The hourly rate range is $17.63 to $29.57 (the exact rate will be determined by internship type and rising school year)
    • Ability to opt in to the New York State and Local Retirement System
    • Access to Employee Business Resource Groups
    • Facility Tours
    • Career Panels
    • Social/Networking Events

    How to Apply:

    Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

    Only applicants under consideration will be contacted.

    About The Port Authority:

    Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

    Equal Opportunity Employer

    The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

    Client-provided location(s): Flushing, Queens, NY, USA
    Job ID: Port_Authority-15345527
    Employment Type: Intern

    Perks and Benefits

    • Health and Wellness

      • Fitness Subsidies
      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • FSA
      • HSA
      • Pet Insurance
    • Work Flexibility

      • Hybrid Work Opportunities
    • Office Life and Perks

      • Holiday Events
      • Commuter Benefits Program
    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Leave of Absence
    • Financial and Retirement

      • Financial Counseling
      • Pension
    • Professional Development

      • Leadership Training Program
      • Internship Program
      • Tuition Reimbursement
      • Promote From Within
      • Shadowing Opportunities
      • Access to Online Courses
    • Diversity and Inclusion

      • Employee Resource Groups (ERG)
      • Diversity, Equity, and Inclusion Program