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Operations Team Leader - Central Service

AT The Hartford
The Hartford

Operations Team Leader - Central Service

London, United Kingdom

INTL Team Leader - OG08YY

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Manage a team of high performing Underwriting Assistants / Delegated authority administrators across all lines of business, to provide exceptional service provision and solutions to Underwriters.

This role will be based in London, UK and you are required to have the necessary right to work details prior to application.

Responsibilities

  • Manage Underwriting Assistants / Delegated authority administrators to ensure delivery of a high level of service, accuracy and subject matter expertise to the underwriting teams
  • Support recruitment and onboarding of new employees
  • Conduct annual performance reviews including goal setting and identifying development opportunities
  • Manage prioritization of workload
  • Lead in the knowledge and proficiency of underwriting systems, processes and procedures and future improvements
  • Review and enter new Underwriting submissions into appropriate system and manage any pre-modelling requests with Aggregation Team
  • Process policy slip data within agreed SLA
  • Manage policy endorsement adjustments on internal Underwriting systems within agreed SLA
  • Act business exception reports in a timely manner to ensure accurate risk details are maintained on Underwriting Systems
  • Ensure that monthly, quarterly and year-end business timetable is adhered to, providing effective communication to key stakeholders and support all internal and external reporting deadlines
  • File risk information and manage workflows on the document repository to ensure complete, accurate and timely audit trail.
  • Manage Quality Control and Contract Certainty queries
  • Support continuous improvement efforts through management of root cause problem solving and process improvement solutions
  • Participate in IT enhancement and upgrades for underwriting systems initiatives

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Procedures:

  • Ensure that all policies and procedures are adhered to including company Standard Operating procedures
  • Adhere to any common standards set across the company and ensures that policies and procedures are adequately documented
  • Undertake continued Professional Development and comply with The Hartford procedures

Other Duties:

  • The job description is intended to describe the main duties only. Job holders are expected to maintain flexibility and perform all other reasonable duties that relate to the job as assigned by The Hartford.

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Client-provided location(s): London, UK
Job ID: hartford-R2520260_London
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Fitness Subsidies
    • FSA
    • HSA
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
    • Remote Work Opportunities
    • Flexible Work Hours
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

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