CF6 Customer Operations Team Leader and T&M CPM

Job Description Summary

Customer Operations Leader at GEEVES
CF6 Customer Programs Manager (CPM) for regional T&M

Job Description

Responsible for GE Aerospace customer operations team at GEEVES. Utilize FLIGHT DECK to transform and progress customer experience at GEEVES by implementing standard work and working closely with the shop. People leader with past experience leading a team and driving meaningful change. Function as primary liaison between internal GE organizations and customers/MRO. Provide coordination with other GE Customer organizations through the Customer Team process and lead standard work adoption and development.

Responsible for the profitability and customer satisfaction for assigned CF6 T&M customers. Provide coordination with other GE Customer organizations through the Customer Team process and lead standard work adoption and development. Manage the Time & Material services profitability metrics for assigned contracted SV. Represent GE in business and contractual discussions with customer. Review invoices and collect cash in a timely manner. Establish productivity goals by contract or product. Organize and support program and technical reviews with customer. Determine and flow down customer shop visit forecasts. Contribute to key Services operational processes including induction scheduling for your customer.