Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Resource Management
Assigns employees to client engagements by balancing resource utilization, planning targets, skills allocation, actual utilization and staffing levels. Supports projects by filling positions for all resource channels, serving as a single point of responsibility for the duration of assigned engagements. Collaborates with other workforce solutions teams and business stakeholders to maintain staffing plans, resource assignments and project on-boarding / off-boarding including management of administrative tasks on each position.
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Capacity Planning
Undertakes planning activities to ensure resource targets are met and optimises efficiency and costs. Develops, manages and maintains headcount dynamics / targets & forecast plans for the supported stakeholder working closely with Finance & COO. Responsible for demonstrating achievement against targets, actual to date and providing the overall view of headcount dynamics to allow supported stakeholder to manage their affordability. May contribute to strategic planning and large-scale operational deployment. Coordinates plans for resource redeployment or retraining with human resources, as needed. Leverages workforce data/insights, converting complex analytics into actionable business intelligence that aids leaders in making data-driven decisions.
Workforce Management
Direct interface into business leaders for strategic planning, collaborating across the business, HR, Finance and others to review existing and future workforce needs and align with business objectives and financial goals. Analyzes, implements and monitors workforce planning initiatives to optimize and scale the evolving workforce and long-range plans. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning; reviews processes and monitors plan effectiveness.
Responsibilities
- Work with each Practice Lead and Technical Delivery Lead on their respective hiring strategies to address business goals and commitments
- Build headcount forecasts and capacity planning models
- Build, track and report on talent acquisition
- Track and report on utilization; recommend and execute required adjustments to meet target(s) by Practice
- Track and report on KPIs: utilization, labor pyramid, domestic and centre mix, external hiring mix
- Manage Project Planners and Workday Resource Plans: unstaffed and past due Consult FTE demand
- Work with and identify, when required, additional staffing channels: regular employees, subcontractors, vended services, global collaboration centres
Who You Are
Qualifications
- Bachelor's degree in HR, Business Operations, Delivery management or equivalent
- At least 8 years of experience in talent / resource acquisition, HR or business operations
- Strategic advisory skills
- Strong relationship building skills with Executives, Resource Managers and Global organizations
- Strong leadership, communication, presentation, and problem-solving skills.
- Strong consulting, project management, and stakeholder management skills.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.