Job Description

Position Summary

Incumbents of positions in this series are responsible for operating, monitoring and controlling multiple state-of-the-art integrated computer systems detecting and responding to facility, traffic and security events, providing immediate and timely notifications to appropriate personnel and documenting incidents.

Duties and Responsibilities

• Comply with all assignment plans, policies and procedures in operating multiple traffic, facility and security monitoring and detection systems, including radio, telephone and notification systems, and maintain functional familiarity with computer applications, electronic systems, and roadway traffic equipment.
• Detect and provide response to traffic, facility and security events, including analyzing events, classifying accordingly and issuing notifications, creating a record and documenting events, recording all operator and first responder actions take from initial conditions through event closure.
• Monitor traffic and roadways using available systems and equipment, implementing traffic mitigation response plans during incidents and road work activities, and update traffic and road conditions to traffic reporting agencies and systems in a timely manner.
• Assist appropriate personnel with troubleshooting of devices, equipment and systems, including reporting system malfunctions, failures, and anomalies to appropriate personnel, generating incident reports, performing system reviews at shift changes to verify system functionality, and cross-check all systems to ensure previous shift activities have bee properly reported and addressed.
• Maintain regular and continuing communication with all applicable division field incident response personnel, including public safety, life safety, law enforcement personnel, and other agencies during incident response, and coordinate planned construction/maintenance personnel activities as needed.
• Record incidents for the conduct of after action reviews or investigations, and participate in training drills and exercises.
• Support staffing needs as required, including servicing overtime needs, updating schedules, completing required documentation, and notifying appropriate managers
• Perform any other functions in support of the HOC program mission or any other function deemed necessary by senior management of the Highway Division or the Massachusetts Department of Transportation.

• Perform all duties associated with the job description.
• Understand the basic principles associated with working in a team environment.
• Work in conditions in support of emergency response in which the organization mobilizes/deploys resources to mitigate threats, danger, injury or loss of life.
• Quickly and positively provide response to and manage emergency situations, 24 hours per day - 7 days a week.
• Utilize standard office equipment.
• Understand the use of computer hardware and multiple software applications, intelligent transportation systems, mobile devices, portable radio, motor vehicle and other equipment as necessary.
• Successfully pass a relevant computer skill and typing test and any other tests deemed appropriate by MassDOT.

• Must be capable of performing all duties associated with the job description, understand the basic principles associated with working in a team environment, and must be able to work in conditions that may induce significant mental stress, in support of emergency response in which the organization mobilizes and deploys resources to mitigate threats, danger, injury, or loss of life.
• Must demonstrate capabilities in using event classification and notification systems, and have knowledge of policies and procedures typically utilized in an HOC environment, and must demonstrate capabilities to assist and perform the duties of a Highway Operation Center Operator I.
• Must have demonstrated excellent interpersonal, written and oral communication and presentation skills.
• Ability to work if required in support of emergency response activities.
• Must be able to quickly and positively provide a response to and manage emergency situations, 24 hour per day.
• Must possess a valid driver's license.
• Ability to work in a wide range of conditions including distressing conditions associated with emergency response activities.
• Must be able to utilize standard office equipment, understand the use of computer hardware and multiple software applications, intelligent transportation systems, mobile devices, portable radio, motor vehicle, and other equipment as necessary, and must be able to understand complex systems that support the operations center.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
• For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
• For a disability-related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857-274-1935