Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Operations Center Specialist (Alarm Monitoring & Incident Management)
We are seeking a highly skilled and motivated Operations Center Specialist to join our team. You will play a crucial role in ensuring the smooth operation and security of our data center infrastructure.
With a supportive team and management structure, the successful candidate will thrive in this role and provide significant support to our data centers across EMEA.
Responsibilities:
• System Monitoring: The rotating shift teams are responsible for 24x7x365 monitoring of our Data Center infrastructure and security alarms. This includes monitoring essential systems and network elements and timely response to access and CCTV-related alarms.
• Documentation & Processing: Accurately input access information into our access control system and process inbound access requests from customers, carriers, and our sites. You will also be responsible for dispatching service requests, trouble, and alarm tickets.
• Technical Expertise: Develop familiarity with BMS systems, security access control systems, and basic data center infrastructure. Gain knowledge of Data Center Facility Operations' best practices over time and through training and support.
• Systems Support & Maintenance: Process inbound alerts from essential systems and network elements, ensuring a timely response. Additionally, you will handle site maintenance and outage notifications.
• Problem Solving: Identify and resolve, or report, any detected problems. Escalate trouble cases and emergencies as needed.
• Training: Complete assigned training to stay updated with industry practices and technologies, including compliance and regulatory aspects.
• Project Management: At times, the teams support the fulfillment of projects with direction from Management and assist with ensuring their successful completion.
Requirements:
- A bachelor's degree in technical field or technical background with proven expertise
- Strong attention to detail and ability to handle multiple tasks simultaneously
- Admirable prioritization and problem-solving skills
- Excellent communication and documentation skills
- Ability to work in 12-hour shift including weekends
- Familiarity with monitoring systems from data centers or relevant industries would be an additional bonus
We offer:
- Employment in a stable company with an established position in the market.
- Possibility to work within fast growing world's 500 Fortune digital infrastructure company
- Employee Assistance Program - assess to free counselling legal and financial consultations and crisis intervention.
- Opportunity to work in supportive, inclusive environment with People-Centric Culture
- Attractive benefits package: premium private medical care, group insurance, employee stock program, Multisport card, lunch passes, and more
If you are a highly motivated individual with a technical background and a passion for ensuring the security and smooth operation of data center infrastructure, we would love to hear from you! Join our team and be part of a thrilling and innovative work environment in the data center industry.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.