Job Description
JOB SUMMARY
The Director of Constituent Services is the key contact and manager for constituent assistance for a Senator's district. In collaboration with, and at the direction of the Senator and Chief of Staff, the Director of Constituent Services acts as a liaison with federal, state, and local entities and utilizes a variety of strategies, tools, and skills to resolve constituent problems and facilitate the delivery of public services. The Director of Constituent Services reports to the Chief of Staff.
JOB DUTIES AND RESPONSIBILITIES
Primary Duties and Responsibilities:
- Receive and respond to constituent requests for help resolving problems or for assistance in receiving services, products, or benefits from federal, state, local or private-sector providers.
- Communicate across municipal, state, and federal agencies, advocacy groups, and local and statewide organizations to address constituent concerns and problems.
- Maintain up-to-date records and tracking of constituent contacts and casework files.
- Provide constituents with regular casework progress updates.
- Maintain relationships with legislative liaisons in federal, state, and local agencies and offices for facilitation of constituent casework.
- Prepare and draft letters, citations, resolutions, and other documents for constituents and special events.
- Routinely report constituent workload progress, trends, issues, opportunities and problems to the Senator and Chief of Staff.
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Other Duties and Responsibilities May Include:
- Schedule, plan, and coordinate district meetings and events for the Senator.
- Coordinate citations given by the Senator.
- Research legislation and budget issues.
- Assist with general administrative duties: answering phones, ordering supplies, sorting mail.
- Train, supervise, or participate in the hiring of office staff or interns.
- Attend district events with the Senator or on their behalf.
- Perform other duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS
- 75% state-paid medical insurance premium
- Reasonable Dental and Vision Plans
- Flexible Spending Accounts and Dependent Care Assistance programs
- Low-cost basic and optional life insurance - Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
- 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
- Competitive Senate-sponsored parental leave - Tuition Benefit for employees and spouses at state colleges and universities
- Long-Term Disability and Extended Illness program participation options
- Employee Assistance Programs - Professional Development and Continuing Education opportunities
- Qualified Employer for Public Service Student Loan Forgiveness Program
The Massachusetts Senate is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religious creed, national origin, ancestry, disability, gender, gender identity, sexual orientation, genetic information, pregnancy, military, and veteran status, or any other characteristic protected under applicable federal, state, or local law. Our goal is to be a workforce that is representative, at all job levels, of the diverse commonwealth we serve, and women, minorities, veterans, and persons with disabilities are strongly encouraged to apply.