Job Description
Position Summary
Compliance Officers for the Driver Licensing Unit will be responsible Conduct field audits and investigations of licensed Professional Driving School facilities and instructors. Responsible for visiting licensed schools at least, two times per year ensuring all equipment (including instructional vehicles), classroom facilities, and PDS ATLAS/Portal maintenance meets Professional Driving School policy requirements. Responsible for ensuring compliance with all other legal requirements, prohibitions and policies enforced by the Registry of Motors Vehicles.
Duties and Responsibilities
- Conducts at least two annual on-site field audits and compliance reviews for compliance of all legal requirements, prohibitions and policies enforced by the Registry of Motors Vehicles pertaining to professional driving schools and instructors.
- Investigates agency and consumer complaints regarding suspected or alleged violations of the legal requirements, prohibitions and policies enforced by the Registry of Motors Vehicles pertaining to professional driving schools and instructors.
- Assists the Program Manager with consumer level mediation and dispute resolution through interviews. Acts as a liaison between professional driving schools and consumers.
- Conducts site assessments of professional driving schools for compliance with initial application requirements.
- Assists the Program Manager in coordinating and conducting training and industry outreach presentations to professional driving school providers regarding operator licensing, vehicle equipment requirements and compliance as well as ATLAS/PDS Portal use, maintenance, and problem resolution.
- Assists the Program Manager with documentation, reports, and testimony necessary for conducting investigative and/or disciplinary hearings.
- Comply with all Mass DOT/RMV standards, work-place operating policies and procedures.
- Develop a thorough knowledge and use of the ATLAS system and their functions pertaining to the PDS compliance process.
- Report any issues directly to manager and/or supervisor.
- Performs miscellaneous job-related duties.
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Pre-Hire Process
Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.
About MassDOT
The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's inclusive culture and career opportunities can be found at mass.gov/massdot-careers.
MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
Qualifications
Minimum Entrance Requirements
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.
Substitutions:
A Bachelor's or higher degree may be substituted for the required experience. *
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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- For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
- For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
- For a disability-related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857-274-1935.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.