Job Description
The new address of this position will be 1 Federal Street, Boston, MA 02110 in 2025.
About the Organization:
The Division of Occupational Licensure (DOL), an agency within the Office of Consumer Affairs and Business Regulation (OCABR), protects consumers by making sure the professionals they hire comply with state licensing laws. DOL oversees 26 boards of registration, which license and regulate more than 500,000 individuals and businesses to practice over 100 trades and professions. DOL also licenses and regulates the Office of Public Safety and Inspections (OPSI), and the Office of Private Occupational School Education (OS).
The mission of DOL is to protect the public health, safety and welfare by licensing qualified individuals and businesses to provide services to consumers. In addition, it is the duty of the DOL to ensure fair and consistent enforcement of the licensing laws and regulations. DOL seeks to promote consumer protection, a fair and competitive marketplace, and education and outreach.
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The Division of Occupational Licensure is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Occupational Licensure values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The Division of Occupational Licensure is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.
About the Role:
The Architectural Access Board ("AAB" or "Board") is one of the boards within DOL's Office of Public Safety and Inspections ("OPSI"). The mission of the AAB is to develop and enforce rules and regulations (521 CMR) intended to make public buildings accessible, functional, and safe for use by persons with disabilities. The AAB accomplishes this mission primarily through a combination of education and enforcement initiatives. It collaborates closely with a network of stakeholders that includes disabled individuals and associated advocacy organizations, building inspectors, licensed design and construction professionals, and members of the public, to assist in those efforts. The Board also reviews requests for variances from the 521 CMR and investigates allegations of non-compliance with the code.
The Compliance Officer I ("CO I") investigates complaints of non-compliance with the Board's regulations. As requested, the CO I conducts on-site inspections of buildings, and files reports regarding compliance with 521 CMR. The CO I also meets with parties having business with the Board to review plans. Finally, the CO I conducts training, seminars and performs related work as required.
Duties and Responsibilities: (these duties are a general summary and not all inclusive)
- Investigate complaints received by the Board alleging violations of Board statutes and regulations, and requests for variances.
- Counsel parties having business with the Board in procedures to be followed.
- Inspect buildings which are subject of a complaint or a request for variance.
- Review architectural plans and meet with architects and developers to discuss compliance with Board statutes and regulations.
- Prepare concise written reports of the results of inspections for presentation to the Board.
- As requested, conduct training seminars for building inspectors, architects, advocacy groups as well as the general public.
- Advise the public on the general applicability of Board statutes and regulations.
- Attend conferences and meetings at the request of the Board.
Preferred Knowledge, Skills, and Abilities:
- Must be able to identity DOL priorities, rank these priorities in importance and be able to effectively multitask.
- Must be familiar with investigative, inspectional and prosecutorial techniques and processes so as to interact effectively with Agency administrative, investigative, and enforcement staff.
- Must have excellent written and verbal communication skills.
- Must be proficient in software programs necessary to support the programs of the Agency.
- Be willing to identify and participate in training opportunities for the benefit of the Board and the Division.
- Ability to accurately record information provided verbally.
- Ability to use investigative techniques to obtain information.
- Ability to gather information by examining records and documents.
- Ability to assemble items of information in accordance with established procedures.
- Ability to maintain accurate records.
- Ability to determine the proper format and procedure for assembling items of information.
- Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
- Ability to prepare general reports.
- Ability to exercise discretion in handling confidential information.
- Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
- Ability to exercise sound judgment.
- Ability to establish rapport with persons from different ethnic, cultural and/ or economic backgrounds.
- Ability to establish and maintain harmonious working relationships with others.
- Ability to follow written and oral instructions.
- Ability to maintain a calm manner in stressful and emergency situations.
- Ability to adapt to varied work environment.
- Ability to work independently with minimal supervision.
- Knowledge or experience in universal design, construction standards, building codes and demonstrated ability to work with the general public.
All applicants should attach a cover letter and resume to their online submission for this position.
SALARY PLACEMENT IS DETERMINED BY YEARS OF EXPERIENCE AND EDUCATION DIRECTLY RELATED TO THE POSITION AND THE HUMAN RESOURCES DIVISION'S RECRUITING GUIDELINES. IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL APPLY TO (OR WILL BE UTILIZED FOR) PLACEMENT WITHIN THE SALARY RANGE.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.
Substitutions:
A Bachelor's or higher degree may be substituted for the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.