Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who we want-

Self-starters. People who thrive in an autonomous work atmosphere. Go getter mentality.

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions
• Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met within the territory
• Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company's financial goals and performance metrics
• Ensure total customer satisfaction therefore facilitating renewals of existing Service Agreements
• Promote the growth of Stryker by partnering with Account Executives and MPS team members actively identifying potential sales leads. Communicate regularly with Account Executives regarding these leads and any customer satisfaction issues
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists and /or attachments
• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN's) as required

• High School Diploma or equivalent- required
• 5+ years of experience of robotics or highly complex product, required
• Valid Driver's license with good driving record, required
• Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed, required
• Must have the ability to lift, push, pull and carry up to 50 lbs, required
• Bachelor's degree- preferred
• Experience in a technical field service profession or in a relevant capacity- preferred

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.