You will lead a team of talented developers to implement an enterprise wide application used for fulfilling customers service delivery requests. You ensure the software produced by the development team is done efficiently by working closely with various business stakeholders. You source, hire and manage a team of high-performing communication professionals. You collaborate with teams in person and digitally within an office environment.

How you can make a difference:

• Create and implement internal campaigns to provide transparent insights into the client experience and perceptions.
• Establish and maintain a strategic plan for external client communications that drives client loyalty, satisfaction and retention.
• Partner with Marketing and Branding teams to ensure consistency and adherence to brand messaging.
• Develop meaningful training and communications that create an outside-in, client-centric culture.
• Provide closed-loop feedback on client issues to various teams by supporting the Insights team with process implementation.

WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE

Required Qualifications

• Experience: Five or more years of client experience, client retention or loyalty marketing; Seven or more years of marketing communications experience; Experience leading the development of effective marketing communications content and tactics.
• Education: Bachelor's degree in marketing or equivalent experience.
• Technical Skills: Knowledgeable of marketing best practices, trends and techniques; Proficient in Microsoft Office.
• Skills: Copywriting, editing, communication, organizational, analytical, budgeting and English communication skills.
• Abilities: Detail-oriented with the ability to develop and execute effective marketing campaigns while managing a team.

Preferred qualifications:

• Current or previous experience working with PEGA Platform 8.X
• Five or more years as a senior developer

SPECTRUM ENTERPRISE CONNECTS YOU TO MORE

• Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning Culture: Company support in obtaining technical certifications.
• Dynamic Growth: Paid training and clearly defined paths to advance within the company.
• Total Rewards: Comprehensive benefits that encourage a work-life balance.

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MPD690 2024-42771 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-11-18 07:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $100,600.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

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